Back

CarMax

Knoxville, TN

4.8
27 Reviews

11225 Parkside Drive

Knoxville, TN

37934

Directions

Filter Reviews By Type

Showing 27 reviews

July 20, 2026

I was very pleased with my experience at car max and my sales person Shana Love was very professional and easy to work with ...Joy Renee Long More

by joyreneelong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shana Love ...and Phil ...don't have his last name
June 30, 2026

This was my first experience in 1) choosing a car, 2) dealing with the details, and 3) actually buying the car. In the past my husband (now deceased) always took care of these things. More

by kyarbro16
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Gaddis
June 28, 2026

Excellent service. Salesperson and leadership took time to show us car choices and navigate paperwork. More

by Smichael
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kacper Kunicki
June 20, 2026

My experience with Carmax was unlike any car dealership. I was not pressured into buying a car and the sale transaction was relatively easy. Thanks Norm in Sales and Charles in Services! More

by Willywillow88
Recommend Dealer
Yes
Employees Worked With
Norm, Charles, Sarah
June 15, 2026

Great experience from start to finish. I would highly recommend Jeff and CarMax for anyone buying a car. More

by Lynette J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lusk
June 12, 2026

Had a great experience with getting car shipped to local dealer and with staff helping us test drive. More

by jmr3353
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jeff Lusk
June 11, 2026

Great experience. Quick, easy, well priced. I used to hate buying cars from dealers. The whole haggle experience took all day. This was so straight forward. They paid More

by swhmetta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
June 11, 2026

Very professional and very helpful. The process was very easy I would recommend this store. More

by jc1dc2la3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick
June 10, 2026

Customer Service has declined a lot since our last purchase. The car I purchased had issues since I purchased and the service was not up to standards and cost me valuable time, stress, and money. Was More

by dfreezester
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff sales, Kelly service
June 10, 2026

I had heard good reviews about Bill Driscoll and I called him regarding trading in my car and truck for a newer vehicle. I found Bill to be knowledgeable and friendly. He answered all my questions and concer More

by RetiredMike1137
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Driscoll
1