CarMax

Bentley, Emilee and Chris were all very professional and friendly. When my "first" vehicle arrived (from being shipped) and I realized it was too large, Emilee made several suggestions of alternate vehicles friendly. When my "first" vehicle arrived (from being shipped) and I realized it was too large, Emilee made several suggestions of alternate vehicles that I hadn't even considered, one of which I ended up purchasing! She had personal experience with Cadillac, so her insights were very helpful. Bentley went above and beyond in terms of his willingness to help us find the "right" vehicle. Although I did not anticipate or expect it, he was accessible at odd hours and always responded quickly and politely. He also did a good job walking us through all the paperwork. Chris was also nice to deal with when he delivered the vehicle to us. More

the car arrived late, the sales team was ambivilent about answering questions, when they couldn’t get the car to re-set the emission sensors, instead of addressing the sale like it meant anything at all, the answering questions, when they couldn’t get the car to re-set the emission sensors, instead of addressing the sale like it meant anything at all, they sent it “ out to drive” to try to get the re-set to happen…..no return calls to keep me up to date on the non-progress….no communication initiated on their end at all…….. went on for 5 days before they eventually got something done. when I went to pick up the car, it had not been washed or vacuumed…. interior was dusty and windshield had a film on the inside — wheel wells had grass stuck on all of the wheel liners—- there are scratches on the exterior that were not reported in the listing…. More

Great service, fast and easy, Mike was great, friendly and helpful. I went back after I bought my car and I sold a car to CarMax. and helpful. I went back after I bought my car and I sold a car to CarMax. More

The car was ok for the price and the process was pretty easy (I had to go home to grab a personal check because they don’t do bank transfers). However, when I drive it home it had about 2500 more miles tha easy (I had to go home to grab a personal check because they don’t do bank transfers). However, when I drive it home it had about 2500 more miles than listed and on the paperwork. They did send me a check to help make this up but honestly I can’t help but feel that it was a little dishonest. More

I had no clue how to start with buying a car! CarMax was super helpful, broke verbage down for me, and helped me get into my new car which I'm super grateful for and love!! Thank you too all that CarMax was super helpful, broke verbage down for me, and helped me get into my new car which I'm super grateful for and love!! Thank you too all that helped, especially Bruce the salesman. Thank you More

The staff is great! The store is super clean and there is ample inventory to choose from. The store is super clean and there is ample inventory to choose from. More

CarMax is the best place to purchase a vehicle, they make it easy and the vehicles are high quality. I did the express pick up, which was so easy! The sales team in the store and on the phone were amazing an it easy and the vehicles are high quality. I did the express pick up, which was so easy! The sales team in the store and on the phone were amazing and the business office was awesome. The only concern I had was the condition of my vehicle. When I arrived the vehicle had a bow on it but was filthy inside. Dust and hair on the dash, the vehicle smelled bad, crud all over the passenger side seat, windows look like they have never been cleaned, carpet needed to be vacuumed and the side of the drivers seat was broken. I know they will take care of it, but they knew I was going to look at that specific vehicle, their reconditioning could use a lot of help. More

The dealership was great, everyone we worked with were very friendly and nice. Very helpful very friendly and nice. Very helpful More

We had great, hassle-free experience. Our appointment was for 2:30, but we arrived a bit earlier than that. We were greeted as we came through the door and helped right away by Brad. We Our appointment was for 2:30, but we arrived a bit earlier than that. We were greeted as we came through the door and helped right away by Brad. We were able to test drive the vehicle and we decided to buy it. We were also given a fair price for our trade in. Will definitely recommend Carmax to friends and family. More

Too much pressure to buy the car and the pressure to have the car ready was not reciprocated the car ready was not reciprocated More