CarMax

My purchase experience was different from any car purchase that I have experienced. I wasted almost 30 minutes waiting for the salesperson to come and take a test drive with me. Only to be told that purchase that I have experienced. I wasted almost 30 minutes waiting for the salesperson to come and take a test drive with me. Only to be told that no longer occurs after Covid. After only 2 weeks after purchase the brakes started squealing and when I put the car in reverse or drive there was a rough take off. Come to find out the 120 Point Precheck was never completed. The brake pads, rotors, and motor mounts had to be replaced. I had to take my vehicle to Store#7115 on 11/14/25 for the repairs. I received no update on my vehicle until I called in, very poor communication. At that point I was advised that the tech that was working on my car had to leave, and I would have to come back on Monday. On Monday I took my car in and again received no communication until I reached out for status. I requested that my Lyft be requested at 4:50 that never happened. I finally got a Lyft at 5:40pm and arrived at the dealership after the service department was closed. This whole ordeal was horrible. I pray that it is a very long time until I have to return to this place!! More

My car sales man never called me back. I did the whole car buying process on my own from start to finish. I kept calling and no one would call me back. I did the whole car buying process on my own from start to finish. I kept calling and no one would call me back. More

The staff was amazing. Kind knowledgeable and professional. I would recommend to anyone looking for a car. Kind knowledgeable and professional. I would recommend to anyone looking for a car. More

Everyone has been great. Excellent customer service and experience all around. I will be back for sure!. Excellent customer service and experience all around. I will be back for sure!. More

I received excellent, EXCELLENT service from this location. I have bought 4 other Lexus vehicles from a well-known top rated Lexus dealership here in Dallas, Texas. I did not expect to receive anyt location. I have bought 4 other Lexus vehicles from a well-known top rated Lexus dealership here in Dallas, Texas. I did not expect to receive anything near that level of service from Car Max. Boy, was I surprised. Not only was the service excellent from start to finish, the vehicle looks and runs great I started with an on line application and the process was picked up by a phone representative who helped me complete the application. The appointment as set up for me to view the car and sign paperwork. Everything went smoothly and efficiently. I am sorry I don't have all the names.. I believe one young man was named Julian Digby. There was also an exceptional young lady who walked me through signing the paperwork. Super patient and knowledgeable. And everything was quick. I was able to get everything done and make it home before rush hour traffic. In conclusion may I say that the team that helped me with this vehicle was A plus plus plus. (The only regrettable thing is that they were unable to offer me gap insurance which I really wanted.) Overall I am so very pleased with the team that helped me with this purchase. Job well done! More

The service was really amazing. I had a wonderful experience with Carmax. Everyone was truly friendly and helpful I had a wonderful experience with Carmax. Everyone was truly friendly and helpful More

Great customer service they made my purchase super quick easy and I am very happy with my purchase easy and I am very happy with my purchase More

The process was extremely easy. I did the preapproval, and put my trade in, in online, and exactly what I was quoted, is exactly what I was given, whereas the Honda dealership in Fr I did the preapproval, and put my trade in, in online, and exactly what I was quoted, is exactly what I was given, whereas the Honda dealership in Frisco, quoted me $5k less than what CarMax gave me for my car. It was practically a walk in - walk out situation where I walked in with my car, traded it in and left with a new one! More

Wonderful from start to finish every one was kind and attentive. I felt very comfortable attentive. I felt very comfortable More

The process was so easy. Applied online and within a short time we were matched with vehicles in our payment range and all we had to do was choose which one we wanted. Once a Applied online and within a short time we were matched with vehicles in our payment range and all we had to do was choose which one we wanted. Once at the dealership all went quick and smooth and got all paperwork signed and out the door with our new car. All questioned were answered and would recommend CarMax to anyone. More