CarMax

I received excellent, EXCELLENT service from this location. I have bought 4 other Lexus vehicles from a well-known top rated Lexus dealership here in Dallas, Texas. I did not expect to receive anyt location. I have bought 4 other Lexus vehicles from a well-known top rated Lexus dealership here in Dallas, Texas. I did not expect to receive anything near that level of service from Car Max. Boy, was I surprised. Not only was the service excellent from start to finish, the vehicle looks and runs great I started with an on line application and the process was picked up by a phone representative who helped me complete the application. The appointment as set up for me to view the car and sign paperwork. Everything went smoothly and efficiently. I am sorry I don't have all the names.. I believe one young man was named Julian Digby. There was also an exceptional young lady who walked me through signing the paperwork. Super patient and knowledgeable. And everything was quick. I was able to get everything done and make it home before rush hour traffic. In conclusion may I say that the team that helped me with this vehicle was A plus plus plus. (The only regrettable thing is that they were unable to offer me gap insurance which I really wanted.) Overall I am so very pleased with the team that helped me with this purchase. Job well done! More

The service was really amazing. I had a wonderful experience with Carmax. Everyone was truly friendly and helpful I had a wonderful experience with Carmax. Everyone was truly friendly and helpful More

The process was extremely easy. I did the preapproval, and put my trade in, in online, and exactly what I was quoted, is exactly what I was given, whereas the Honda dealership in Fr I did the preapproval, and put my trade in, in online, and exactly what I was quoted, is exactly what I was given, whereas the Honda dealership in Frisco, quoted me $5k less than what CarMax gave me for my car. It was practically a walk in - walk out situation where I walked in with my car, traded it in and left with a new one! More

Great customer service they made my purchase super quick easy and I am very happy with my purchase easy and I am very happy with my purchase More

Wonderful from start to finish every one was kind and attentive. I felt very comfortable attentive. I felt very comfortable More

The process was so easy. Applied online and within a short time we were matched with vehicles in our payment range and all we had to do was choose which one we wanted. Once a Applied online and within a short time we were matched with vehicles in our payment range and all we had to do was choose which one we wanted. Once at the dealership all went quick and smooth and got all paperwork signed and out the door with our new car. All questioned were answered and would recommend CarMax to anyone. More

Worked with Bob Yousuf purchasing 2 vehicles. Easy peasy transaction. We received competitive offers on our trade-ins. This is the third car we have purchased from CarMax. Love the no haggle pric Easy peasy transaction. We received competitive offers on our trade-ins. This is the third car we have purchased from CarMax. Love the no haggle price. We checked prices of comparable cars and the prices were in line. Will definitely purchase again when we need another car. More

The sales lady, Debbi, was gracious, professional and very informed about various cars and features. The prices are reasonable and the entire process was smooth. very informed about various cars and features. The prices are reasonable and the entire process was smooth. More

Friendly and seemingly good intentioned staff, and helpful in some ways, but lots of miscommunication about pick up of the vehicle we were purchasing. We confirmed in writing a time with sales rep, on helpful in some ways, but lots of miscommunication about pick up of the vehicle we were purchasing. We confirmed in writing a time with sales rep, only to be told 10 minutes before pickup that the dealership will not even be open at that time (9am) and we needed to reschedule. More

Very professional and knowledgeable regarding vehicle, made buying experience very pleasant. Dwayne and Mina were very helpful. made buying experience very pleasant. Dwayne and Mina were very helpful. More