CarMax

After the test drive and personal inspection of the vehicle, I was in and out of the buying experience in less than an hour. My sales representative was very helpful and professional. Thank you Rafik. vehicle, I was in and out of the buying experience in less than an hour. My sales representative was very helpful and professional. Thank you Rafik. More

Great Support well Manner helpful Kind helpful well understanding caring so kind Good Service keep up the good work understanding caring so kind Good Service keep up the good work More

I didn’t care for my experience. I will not be coming back to any Carmax. This may be a no haggle dealership but the sales guy harassed me daily while I was working. Needing answers I will not be coming back to any Carmax. This may be a no haggle dealership but the sales guy harassed me daily while I was working. Needing answers when I too have a job. Zero respect. They delivered a car with damage they didn’t identify. Then I put in a request to have them fixed. I didn’t hear from anyone for days. When I inquired I got a voicemail from you guys telling me it was the final attempt to reach me. It was the first message I received. I am so disappointed in Carmax. I worked for them years ago and my respect has dropped. More

We were greeted right away by Becky Gamble. We told her what we were looking for and she understood the assignment. We told her what we were looking for and she understood the assignment. More

Professional, experienced and customer friendly. Representative was outstanding and well versed in dealing with any customer Representative was outstanding and well versed in dealing with any customer More

The inside of my material started coming off in 3 days . Engine light came on in 1 week I have something going on with my break system, Engine light came on in 1 week I have something going on with my break system, More

I received no response despite reaching out several times. I’m not sure what more I could do. times. I’m not sure what more I could do. More

The dealership completely ignored every attempt to contact them on more than 1 occasion. Guess they do enough business to ignore inquiries.....even though the vehicles I inquired about were still lis contact them on more than 1 occasion. Guess they do enough business to ignore inquiries.....even though the vehicles I inquired about were still listed as available. That means they don't need my money. I'll but elsewhere More

Carmax is one of the WORST dealers in the USA. Terrible Cust Service. Dont Trust. Cust Service. Dont Trust. More

Bad Brakes!!! Bought a used Toyota Camry with about 100,000 miles for around $10,600 plus fees and taxes. We tried to be very thorough in looking up all the car inf Bought a used Toyota Camry with about 100,000 miles for around $10,600 plus fees and taxes. We tried to be very thorough in looking up all the car information and researching before hand. After buying the car we took it directly to a mechanic to do an examination of the car and found out that the front breaks were at 8%. CarMax refused to fix the breaks saying the brakes were within their standards, but not disputing the 8% figure. CarMax passes any car brakes that would pass state inspection, meaning that if the car has any breaking ability at all they clear it. New breaks run about $375 at our mechanic and he said the car would need them within a few months, maybe less. CarMax refused to either do the service or refund us anything even though we called back on the day of the purchase and brought the car into the center to be looked at three days later. The car also had a broken tire sensor. Overall the service was terrible. Each step of the process took hours. We were there 3 different days for a total of almost 10 hours. We worked with Diabel (our salesman), T'ume (the manager), and Nick (the mechanic). We also worked with a half dozen other employees who probably aren't responsible for the scam, but that's how many people it takes CarMax to sell you a car and refuse to fix it. They all gave us the same run around with delaying tactics and bs about how the car brakes "met their standards." Most disturbingly of all they seemed familiar with this issue. I think CarMax regularly sells cars with bad brakes due to extremely low brake standards and then refuses people refunds or maintenance. DO NOT BUY A CAR WITHOUT CHECKING THE BRAKE PADS! Crawl under the car if you have to, but don't trust them. If you do try to return the car, within the 5-day return period, they will give you the run around about every little thing (a full tank of gas, any miles driven, the keys, etc. ). It will take hours and they will make it as difficult as possible to try and prevent you from returning the car. I recommend finding a different dealer! More