CarMax Madison

Everyone I worked with throughout the process was so helpful! Brian with pre-meeting (post-reserving the car for a test drive), Jim when going in for the actual test drive and signing papers, Alexis thr helpful! Brian with pre-meeting (post-reserving the car for a test drive), Jim when going in for the actual test drive and signing papers, Alexis throughout, and Vik for post-buying service. Many appreciations for making everything easy & smooth - and going above and beyond to help fix one small item that was damaged. Would recommend! More

It was what I would think is a "normal" experience: no haggling, no "Let me talk to my manager", followed by the sales rep disappearing for a half hour....they just sold me a van! haggling, no "Let me talk to my manager", followed by the sales rep disappearing for a half hour....they just sold me a van! More

It was a fairly streamlined experience. I think, in retrospect, I wouldn't make a 7pm appointment to test drive if sincerely interested in purchasing the vehicle. This resulted in me feelin I think, in retrospect, I wouldn't make a 7pm appointment to test drive if sincerely interested in purchasing the vehicle. This resulted in me feeling a bit rushed at the end and resulted in some of the paperwork not being explained as thoroughly as I anticipate it would have had everyone not been trying to get out of there closer to their closing time (8pm). More

My experience at this Carmax location was horrible from beginning to end. I’ve been a customer at another Carmax, located in MN, and my experience there was the complete opposite compared to here. I would beginning to end. I’ve been a customer at another Carmax, located in MN, and my experience there was the complete opposite compared to here. I would never ever recommend anyone to this location. Not only due to their numerous errors but also the way the staff at this location including the general manager treat people. The only people here that were wonderful was Sam, Destiney, and Brian. Everyone else, mostly higher ups at this location were awful to work with. More

We asked for someone to help us with our specific accessibility needs in finding a new/used car ASAP, and received exceptional help from Gunika Sharma, who immediately figured out what vehicles we sh accessibility needs in finding a new/used car ASAP, and received exceptional help from Gunika Sharma, who immediately figured out what vehicles we should try. And when we found the right one, made the purchase process easy and reassuring. Am so grateful for the help in a difficult situation. More

In all my years of buying a car, this was by far the easiest and most satisfying experience I’ve ever had. Buying a car is usually stressful, but the Madison team made the process seamless and enjoyable easiest and most satisfying experience I’ve ever had. Buying a car is usually stressful, but the Madison team made the process seamless and enjoyable. I felt confident and comfortable throughout the entire transaction. Jim Ponce was my salesperson and delivered outstanding, professional five-star service from start to finish. More

Was a mostly streamlined experience. Good service, transparent, decent policies and was able to get my car Good service, transparent, decent policies and was able to get my car More

Sam M at Carmax Madison. He is your go-to person. You're going to have to trust me on this. I bought TWO cars from him last year in 2025 (much to my wife's chagrin but she He is your go-to person. You're going to have to trust me on this. I bought TWO cars from him last year in 2025 (much to my wife's chagrin but she got a great deal on a Jeep which she loves). Sam M is the reason I keep going back to Carmax. More

This was by far the smoothest car sale I’ve ever done. They went above and beyond to get me what I was looking for and approved. I recommend CarMax to everyone!!! 10/10 would go there again for another ve They went above and beyond to get me what I was looking for and approved. I recommend CarMax to everyone!!! 10/10 would go there again for another vehicle. More

Very satisfied with no nonsense deal very happy Very satisfied with no nonsense Very satisfied with no nonsense satisfied with no nonsense Very satisfied with no nonsense More