CarMax Madison

Facility is bright, open, clean and inviting. All team members welcoming offering coffee as we waited for our appointment with the sales rep. All team members welcoming offering coffee as we waited for our appointment with the sales rep. More

I have bough enough vehicles to know a good place when I see one. This place was amazing. I had a few hiccups along the way. They did everything in their power to work with me and make me feel like a valued see one. This place was amazing. I had a few hiccups along the way. They did everything in their power to work with me and make me feel like a valued customer and not just a sale. I got exactly the vehicle I wanted. It was exactly as advertised on the website. Looked even better in person. A shout out to Honor and the supervisor crew, you know who you are. She was absolutely amazing. Everyone there I had dealings with was super great. I recommend this location 100%. I will definitely consider this place again for future purchases. More

great dealership. great customer service. easy transaction to purchase vehicle. the whole process was smooth. great customer service. easy transaction to purchase vehicle. the whole process was smooth. More

Took delivery on a Saturday which I know is a very busy time in a store. The car was transported from CA and there were some damages incurred along the way, however the staff was very accommodating at maki time in a store. The car was transported from CA and there were some damages incurred along the way, however the staff was very accommodating at making it right. All in all I think we were there about one hour which I think is very reasonable. I’ve had a few questions since delivery, and everyone I’ve talked with has been very helpful. It was a very smooth transaction and I would highly recommend. More

Great customer service sales person was very helpful and had knowledge about the car I was buying had knowledge about the car I was buying More

The whole process was super fast, easy, and clear. So much better than my experience at a local dealership. They even sent a locksmith to my house to reprogram a glitchy key fob. Great customer servic So much better than my experience at a local dealership. They even sent a locksmith to my house to reprogram a glitchy key fob. Great customer service!! More

Everyone i talked to and dealt with was extremely nice and there was no pressure to purchase anything above and beyond what i wanted and there was no pressure to purchase anything above and beyond what i wanted More

Everyone I dealt with was fantastic. Tre, who helped me through most of the process of me picking the car, test driving it, and selling my old car was very helpful, understanding, and a Tre, who helped me through most of the process of me picking the car, test driving it, and selling my old car was very helpful, understanding, and a pro. His manager (whose name I can’t remember) was really great as well. When I had an issue with the vehicle a week later, a manager Christopher helped me get it resolved quickly and effortlessly, at my closest service center. It’s the second time I’ve purchased from this Carmax and this experience is exactly why! More

Carmax is always very professional and thorough. This was the second car I bought from them and I will be back. I have no hesitation recommending CarMax for your next car This was the second car I bought from them and I will be back. I have no hesitation recommending CarMax for your next car More

My experience was great. My salesperson, Destiny, was fantastic and explained everything thoroughly. I highly recommend. My salesperson, Destiny, was fantastic and explained everything thoroughly. I highly recommend. More