CarMax Houston Katy Freeway

Zero stars if I could. We came in with a pre-approved bank loan for a used vehicle, and had a trade in. The loan we were pre-approved for was like walking in with cash. T We came in with a pre-approved bank loan for a used vehicle, and had a trade in. The loan we were pre-approved for was like walking in with cash. The trade-in regardless of the condition of the vehicle was already consolidated and financed with our bank, Navy Federal, and we were ready to make a purchase on our chosen car. Azim was the one helping us, and despite us having a check that was enough for the vehicle they pulled every card they could. They had us going between Carmax and the Bank, had talked to our bank and agreed to continue with the transaction, and after sitting there for 3 hours we were told by their financing office that we were actually not approved for the amount listed on the check but for less because of an imaginary "negative equity" that was already allocated for! They tried to confuse us to try and force us to finance with them and double dip, refused our check, and tried to coerce us to try to apply and finance with them directly because they get more money from you that way! Lost customer - we will never shop with you. We will never recommend you. And if they ever ask you to take a picture of a check don't do it. I really hoped for better considering Carmax's glowing reviews and recommendations! More

Car max has a good idea, but when the truck your looking at 2013 chevy Avalanche is price way over blue book, has 4 owners, and 4 accidents? And you can't negotiate? That seems to be a really bad policy? Th at 2013 chevy Avalanche is price way over blue book, has 4 owners, and 4 accidents? And you can't negotiate? That seems to be a really bad policy? The sales guy can't do anything...sonwhats he there for? I call xx More

We reserved a test drive no one calls us back for 2 days so we go to the dealership and the person pulls up the car and says it’s at a different car max . So we go to that car max and the car is not there , so we go to the dealership and the person pulls up the car and says it’s at a different car max . So we go to that car max and the car is not there , but that car max showed us another car we were interested in and offered us delivery credit if we find one we like … Katy car max 1 star , southwest frwy carmax 5 stars … Katy carmax no one cared … southwest car max everyone cared mgr , asst mgr and salesman … 4-5 people got involved … great managed location … only carmax I will buy from More

Friendly, professional, and fast. Sales person was very attentive and patient. I completed the entire transaction of trade in, finance and purchase in a couple of hours. Sales person was very attentive and patient. I completed the entire transaction of trade in, finance and purchase in a couple of hours. More