CarMax Canoga Park

Extremely good experience. Very organized, and everything went smoothly. Knowledgeable and nice consultant. Service center seems excellent, although for their warranty, you h Very organized, and everything went smoothly. Knowledgeable and nice consultant. Service center seems excellent, although for their warranty, you have to get the work done there, rather than at a local place, so it's quite a long drive for us. More

Carmax was very easy to deal with. I found the car I wanted and was able to have it shipped to a location much closer to me. The free shipping and no haggle policy makes the whole purc I found the car I wanted and was able to have it shipped to a location much closer to me. The free shipping and no haggle policy makes the whole purchase process much easier. More

Service, finance, and sales are all a pleasure to deal with. We have gotten two cards from this location and will continue to go back. with. We have gotten two cards from this location and will continue to go back. More

Found a great car and Dorian took care of everything else. Easy transaction will never go to a regular dealership to buy a car again else. Easy transaction will never go to a regular dealership to buy a car again More

I don't understand the 2 star review under "What Others Say". I have bought multiple cars from CarMax and they always back up their car sales with excellent service. First, they give you a warranty and a t Say". I have bought multiple cars from CarMax and they always back up their car sales with excellent service. First, they give you a warranty and a time frame to return. Second, you can buy an EXTENDED warranty. Third, if you have an issue, calling their service department is how you get good customer SERVICE. It's very clearly explained when you buy a car. Still not satisfied? Then stop in and they will address any issue that you have. BTW, they go over all safety issues when you do buy a car. Instead of complaining, the customer should've called CarMax (not the salesperson) or just stopped by. It has always worked for me! More

There are 2 parts to this review. The first, pre sale, was excellent!! I had no complaints. The sales rep was extremely helpful. He explained everything about the sale and would repe The first, pre sale, was excellent!! I had no complaints. The sales rep was extremely helpful. He explained everything about the sale and would repeat items multiple times if I didn’t understand something! He gave me his cell phone number to call if I had any questions or problems. Then the sale occurred and things changed. I knew I had 10 days to return the car if there was a problem. I took the car to my own mechanic to have it evaluated. I was told that the tires were old even though there was still tread on them. I found out that car manufacturers recommend replacing tires after 6 years. 3 of my tires were 8 years old and 1 was 5 years old. The mechanic said 3 needed to be changed but it was best to change all 4. Also the oil pump was overfilled and could cause a problem. I called the sales rep that was so helpful before the sale and requested a return call explaining there was a problem with the car. He did not return my call. I called the next day and again stated there was a problem and to please call me back. No return call. I thought customer service is supposed to be pre and post sale! Then the 10 days were up and I would not be able to return the car or have my problem addressed. I guess the idea is to sell, sell, sell! So the bottom line is as long as there are no problems, CarMax is great! If there’s a problem, they don’t want to know about it, customer service is terrible! There was no customer service!!!!! Now I’ll be buying the new tires and left with the memory of CarMax not interested in customer safety! More

Loved Juan and Jim helping me out! They were so friendly, patient and extremely helpful. I love my new car and I'm extremely grateful for them taking care of my case, when I never knew They were so friendly, patient and extremely helpful. I love my new car and I'm extremely grateful for them taking care of my case, when I never knew anything about cars! More

The car we purchased needed items repaired, these items were covered under the warranty. Sarah was very helpful and took care of the items that were covered. Simson was the mechanic and all the work was do were covered under the warranty. Sarah was very helpful and took care of the items that were covered. Simson was the mechanic and all the work was done. We are very happy. The mechanic shop at the Canoga Park location is very clean and organized. I'd give another 5 STARS for this if I could. More

CarMax always makes it easy to buy a car! This is our 5th purchase from them. This is our 5th purchase from them. More