CarMax Asheville

I enjoyed the smooth process of ordering, test driving, trading in and buying. John was a wonderfully friendly and helpful agent. I enjoyed his sense of humor and skill. There was no pressure to buy or add trading in and buying. John was a wonderfully friendly and helpful agent. I enjoyed his sense of humor and skill. There was no pressure to buy or add on warranties if not desired. I’m grateful to the whole team for my smooth experience and I love my new car! More

Easy and no pressure place to buy a car. You can come in and look at whatever you want and feel no pressure to buy. They will answer any questions you have to help you make the best decision You can come in and look at whatever you want and feel no pressure to buy. They will answer any questions you have to help you make the best decision for you. More

The staff were friendly and easy to work with. There were a lot of people there, so I did have to wait a while to start the process. The test drive was relatively straightforward. I had to return There were a lot of people there, so I did have to wait a while to start the process. The test drive was relatively straightforward. I had to return the original car I bought, and that process was very easy. More

Ian was, friendly and knowledgeable. He had all the preliminaries taken of. So, the process was efficient and comfortable. He had all the preliminaries taken of. So, the process was efficient and comfortable. More

Overall buying experience was good. Notification of truck availability was promised by a phone call. Did not occur. A text message was sent to me which pushed the transaction to late Notification of truck availability was promised by a phone call. Did not occur. A text message was sent to me which pushed the transaction to late in the business day. Overall, the staff were helpful in moving the purchase process along. It was a straight sale, no trade, no financing. Required more than 2.5 hours. I now have a great Tacoma pickup that I expect to own for many years,. More

Everyone was very courteous and although it took more time than I expected, i was able to close the deal on the car I wanted. time than I expected, i was able to close the deal on the car I wanted. More

I have never been treated so well at an automotive dealership. From the moment I walked in the door until the sale9s0 were completed I was treated with respect and appreciation. I was initially wo dealership. From the moment I walked in the door until the sale9s0 were completed I was treated with respect and appreciation. I was initially working with a gentleman by the name of Carlos who respectively passed me to a colleague who continued with the search for the perfect car. Beni Saben, a customer specialist, worked with me for several days keeping me updated on her efforts to have two cars shipped in for my inspection. She's a keeper! When the desired vehicle, a 2022 Lexus ES 350 arrived at the dealership, Ms. Saben was not working that day so I was served by another Customer Specialist, Celia Wagner who completed the sale and sent me on my way happily. Ms. Wagner indicated that she had not been emplyed by CarMax long, but that did not show. She's another keeper! Finally, I need to offer accolades to a young gentleman, Cross-Functional Store Manager Blake Stratton. Mr. Stratton seemed to be everywhere, doing everything at all times in support of his staff, including finding creative ways to ensure that I was able to purchase my desired vehicle. Yet again, another keeper!. More

Great People! Friendly People! Patient people! Professional People! No bully, no Hussle! No dealership question why you came here today... Buy out car... Or what e Friendly People! Patient people! Professional People! No bully, no Hussle! No dealership question why you came here today... Buy out car... Or what else... Good choice of cars to test drive. All cars unlocked, no fight to ask them to open the car and no fight to test drive like at the dealership. More

The staff was very efficient and friendly. They made my experience easy and very helpful. They made my experience easy and very helpful. More

Was one of the best experiences at car buying that I have ever had. Steven Nutt was wonderful. ever had. Steven Nutt was wonderful. More