Car Town Kia USA

My service advisor today was Payton and she was very good. She went over everything very clearly. They were very quick too. The only negative was that the paperwork indicated that they placed a new serv good. She went over everything very clearly. They were very quick too. The only negative was that the paperwork indicated that they placed a new service sticker on the windshield, but when I looked, it wasn't there. More

Always helpful! Wouldn't buy a car anywhere else! Service is always top notch! Love this place Wouldn't buy a car anywhere else! Service is always top notch! Love this place More

Have always been available and respectful every time we contacted them! Very clean and presentable waiting room! Service is always fast and reliable contacted them! Very clean and presentable waiting room! Service is always fast and reliable More

Had my routine oil change today. Mike took 5 star are of me. Answered all my questions. Rey knowledgeable. Helpful. Totally amazing. Mike took 5 star are of me. Answered all my questions. Rey knowledgeable. Helpful. Totally amazing. More

Very prompt, professional and efficient service and service writer, even with construction ongoing. Thanks to all service writer, even with construction ongoing. Thanks to all More

Warning! !!!!!! If you do not live close to somerset or Louisville, this location will be your only option for repairs. I have a 2021, Kia Seltos (horrible ca !!!!!! If you do not live close to somerset or Louisville, this location will be your only option for repairs. I have a 2021, Kia Seltos (horrible car), and has been in the shop for roughly 4 months, between the engine replacement, anti theft detection, O2 sensors, piston replacements, etc. Not only has this location never been helpful in those situations, they were incredibly apprehensive to assist customers. They operate about 3-4 months out for all services, so if your AC runs out in the spring, kiss your summer goodbye because you won’t see that car until the fall. Along with that mountain of mishaps, the service managers policy in regard to a loaner, renal, or other form of transportation is “figure it out, everyone else does. I have multiple vehicles so it wouldn’t be a problem for me.” I absolutely cannot imagine ever owning another Kia almost exclusively because of this location, and that’s beyond the fact that my Seltos has been constantly in need of repairs or on the verge of exploding. You will be without transportation, lied to and taken advantage of. DO NOT GO HERE UNLESS YOU HAVE A 90 DAY NOTICE THAT YOUR VEHICLE IS GONNA BREAK DOWN More

The dealer and service department provides friendly professional service. Have had mo issues with either department professional service. Have had mo issues with either department More

I purchased a new 2018 Kia Sorento here & they have given me great routine maintenance & have always contacted me to bring my car in if there is an issue of any recall concerns . They are always friendly & p me great routine maintenance & have always contacted me to bring my car in if there is an issue of any recall concerns . They are always friendly & professional & get to my car quickly in taking care of the routine maintenance . I highly recommend purchasing your next car from them . More

Everyone is always so polite and helpful The facility is emaculant We recommend Kartown to everyone emaculant We recommend Kartown to everyone More

Sales and service have been excellent. Good value and courteous people. The waiting room is pleasant as well. Good value and courteous people. The waiting room is pleasant as well. More