Car Pros Kia Renton

I bought a used Kia Soul from Car Pros at the end of 2020. That experience was fine. However. I have been trying for WEEKS to get through to someone at the service department. I have called (literally) 2020. That experience was fine. However. I have been trying for WEEKS to get through to someone at the service department. I have called (literally) about 25 times. I have texted them. I have used their live chat feature (which promised I would be receiving a return call from them ... and this was over a week ago) I tried using their online service scheduler which simply does not work. I was willing to give them the benefit of the doubt that they were extremely busy and would call me/text me/email me eventually. Today I called several times again. No answer. Left two voice messages. I then called Lee Johnson Kia in Kirkland. Someone in the service department answered the phone. I scheduled an appointment for service. This took less than 10 minutes. Car Pros Kia of Renton, you guys suck. More

Friendly, professional, attentive, honest. I am 70years old, this os my fifth car purchase and this is the best car purchase experience I have ever had. Three people deserve special mention - I am 70years old, this os my fifth car purchase and this is the best car purchase experience I have ever had. Three people deserve special mention - 1)John, who greeted us warmly and courteously, assessed our needs, immediately knew the only used car on the lot that met the majority of our criteria and then because he was otherwise engaged elsewhere guided us to our sales person 2)Dania R. - Dania was new to the dealership but not to car sales. She was courteous, asked to hear from us personally what we were looking for so that nothing was lost in translation on the handover from John. Dania took us for a test drive, was knowledgeable about the car itself, the ownership history and open to negotiating the deal. This is the first time EVER that I have not felt manipulated or played in this part of a car purchase. Kudos to Dania for keeping it feeling like a mutual win/win rather than screwing the customer for every penny they could. Shepherding the paperwork went well and smoothly. Dania is a keeper if you vakue customer care and satisfsction. 3) Francis Garcia if patience is a virtue that young man is very virtuous! Despite clearing the purchase ahead of time with our bank when it came to pay the piper our bank screwed up. It took almost an hour and a half to get the bank fiasco sorted. During that time Francis was calm, reassuring, patient and never once showed a hint of irritation or frustration or (as could easily have happened) doubt as to our ability to clear the funds and finish the purchase. We will be talking to our bank immediately but because of these three great people, we will be talking ABOUT our experience at Car Pros Kia Renton for a long time to come. Thank you John, Dania and Francis. More

Prompt attention by John when we arrived. He listened carefully to our requests and had his collegue Dania take it from there directing her to a vehicle that might meet the majority of our ch He listened carefully to our requests and had his collegue Dania take it from there directing her to a vehicle that might meet the majority of our check list. All aspects including price negotiation were extremely satisfactory. Dania's knowledge of the vehicle history for the car we eventally chose was clear and concise. She provided us with all the information we needed to make our deliberation & decision to purchase. Dania was professional yet friendly. Francis who did the paperwork end was clear and courteous and patient as we navigating challenges with our bank. We walked away happy with our purchase and would favorably recommend Rento Kia - CarPros . More

I dont like how i was treated , i called and made appointment i advised the lady of the problems i was having with headlights on sorento 2011 , so i was scheduled for a diagnostic , i told the ge appointment i advised the lady of the problems i was having with headlights on sorento 2011 , so i was scheduled for a diagnostic , i told the gentleman when i arrived what i was there for and advised that it was a consistent issue with right headlight ,but that when i arrived i had no headlights , i dropped car and got a call later and was told that the left side was fine it was the right that was the problem and needed to be replaced , they also let me know other things that they seen that need attention , i was told about a finance option so i said ok lets do some of those things , they kept car over night to complete work it was a total of 1300.00 ... i got the diagnostic, the light fixed on r side and brakes and rotors for the rear and also replace serpentine belt this was 1/13/2022 and on 1/28/22 i was driving and noticed once it was getting dark the left light was out ... i was livid , i called and called left several messages and even emailed the lady that i was working with , no response , so i called and go a lady that set up appointments explained a bit to her and she says she has to send me back to Beth i left another message, i went in and i explained to the gentlemen my issue and asked why wouldn't they just do both , common sense is when you replace 1 light you do the other , he then said but maam why would we charge you $ 285.00 twice when only one needed replacing .... hmmmm , i was like well common sense and sir why would you charge me the labor for both lights and both parts ???? you would charge the labor 1x and 2x for parts and he says no thats not how it goes , so after i have did this finance thing for about $1300 and now i will have to pay the labor and parts for my left light now …. they could at least fix it for just part , this is bull and i cant get no answers , i hope to get some answers , i don't wanna be snotty More

They charged my daughter $300 to inspect her Kia for a steering wheel shake and told her she needed new tires. This service is free at any area tire shops. This is the last time we will deal with this dis steering wheel shake and told her she needed new tires. This service is free at any area tire shops. This is the last time we will deal with this dishonorable dealership. They should have disclosed the charges up front. How do they justify charging such exorbitant prices! Stay away! More

I had the pleasure of buying a car from them. They hid I had the pleasure of buying a car from them. They hid damage under the gas pedal and did not disclose that the tires were very close to the end of I had the pleasure of buying a car from them. They hid damage under the gas pedal and did not disclose that the tires were very close to the end of their life (even though the question was specifically asked). Avoid buying a used car from here. More

Sent email to ask quote and details about a car. After the first 3 emails, there is no more replies from the dealer, even after I ping them 2 times. the first 3 emails, there is no more replies from the dealer, even after I ping them 2 times. More