Car Pros Kia Renton

Third time I’ve brought my car here for an oil change and it’s taken over three hours to complete and that is with an appointment. If it weren’t for the lifetime oil changes I purchased when I bought the veh it’s taken over three hours to complete and that is with an appointment. If it weren’t for the lifetime oil changes I purchased when I bought the vehicle I would never return! They obviously over book their technicians and can’t keep up with the work they have or times they promise. More

Doing maintenance on one car (purchased here) and wanted to talk about my second car (also purchased here). Dude told me that their used car manager is in Vegas and nobody can talk to me. And honestly, late to talk about my second car (also purchased here). Dude told me that their used car manager is in Vegas and nobody can talk to me. And honestly, lately I have issues every time I’m here. This dealership was good, looks like it’s time to move on. More

Received a email that I missed my service appointment. My car was with your service department for 24 hours and when we finally decided to come get our car, mind you we called three times to speak to som My car was with your service department for 24 hours and when we finally decided to come get our car, mind you we called three times to speak to someone in service department as to if our car was finished. We were only allowed to leave messages. My first call to your service department was at 11:30, for a 8am service time. I dropped my car off the day before. When I gave my key to the gentleman on the left side of the desk, he was busy and just took my key and said he would give it to my service agent. At 1:00pm, we decided that our car had to be done and were very disappointed that when we saw our car in the same spot. The service agent on the right side of the counter said he was sorry and that my key was under his papers and he didn't see it. So therefore, having a list of people assigned for service on that day means nothing to your agents. Why didn't someone call me to ask if I was still coming so that I could let you know that my car was there and to start to look for my key. I knew when I left that my key would be lost with the five that were already on the agents desk. No piece of paper was given to me to show proof of drop off. The agent apologies and told me he was expediting my service. How could he be expediting my service if my car was still parked. This was a total lack of professional experience. 1) You have a list of people that are being serviced on that day. I was a 8am service time. Call them. 2) Stop passing my key to another service agent and check me in as if I was important. 3) Check your answering service line since I could not speak to anyone I left messages that were unheard. 4) I called to speak to the General Manager. Once again, I know you are busy but it is just to easy to have everyone leave a message. I am still unheard. Read these reviews. Not good. More

2016 Kia Soul EV was taken in for Turtle mode issues in December, 2023. No call backs, changed service managers and confused service employees have kept the xx flowing for the past 4 months. I'm sure th December, 2023. No call backs, changed service managers and confused service employees have kept the xx flowing for the past 4 months. I'm sure they have no clue, and no incentive to care. Just give us our car back! More

I needed to schedule a service appointment for an oil change and a recall of the backup camera. We purchased new, the 2022 KIA Sorrento Hybrid from this dealership. Called service department multiple tim change and a recall of the backup camera. We purchased new, the 2022 KIA Sorrento Hybrid from this dealership. Called service department multiple times, but unable to speak with anybody. Tried to schedule online, but could only schedule the oil change OR the recall, so I tried to call the service department again to no avail, I left a message, but no call back. Ended up making an appointment online for the the oil change, (3 weeks out was the first available appointment) to which I quickly received an appointment confirmation email. Jared was named the "advisor" on the confirmation. I immediately followed up with a voicemail to Jared plus an email to him and the service department explaining that I wanted to take care of the recall during the same appointment. It is now 2 days before the oil change appointment and I have not heard from Jared or anyone else except another confirmation for the oil change. Called today and finally was able to speak to someone in the service department to see if they received my request. They tell me there is no way they can do both the oil change and recall on this visit and I would have to do separate service visits or reschedule for a later time ... first available appointment is now another 2 weeks out. I expressed my disappointment and they didn't seem to care so I cancelled the appointment and now need to find another, more caring and communicative service center. More

They put up a listing for a used car with 120k miles for $2500. It seemed a little to good to be true, so we emailed the link to find it was connected to this dealership and made an appointment to see the c $2500. It seemed a little to good to be true, so we emailed the link to find it was connected to this dealership and made an appointment to see the car. I went to pull up the listing last night (just a few hours later) and it was gone. Then, to check their listings to see they had nothing under 9k even available. We emailed, Darrien, our salesman asking if the car was available or if there was a glitch. Keep in mind we came from Port Orchard. He said, "No worries, we have the car pulled up, parked ready for you. When we arrive to the lot, not only do they not have that car, he has a car that is $27k more than the one we inquired about. When I told him about the listing he said “there was an internal tech issue that the used car dealer could only fix but, he wasn’t in until today.” So, A: Why was the listing gone Sunday evening before your "used sales rep" was in? B: Why would you tell me the car we reached about was still available if the car doesn’t even exists? And C: If it truly was a technical issue, we emailed and called at 11am, way past opening and our appointment was not until 3pm. Darrien would’ve known by then, the HUGE PRICE FLAW. Y’all are being sneaky, trying to get people on your lot. Thanks for wasting our time and gas on your lack of morals. More

Couldn't be bothered to let me know the car I was scheduled to see sold the day prior. Even after confirming my appointment the morning of they let me make the 35 minute drive. scheduled to see sold the day prior. Even after confirming my appointment the morning of they let me make the 35 minute drive. More

I recently had a very disappointing experience at Car Pros Kia Renton, primarily centered around unresolved financial issues and poor communication. After purchasing a vehicle, I encountered significa Pros Kia Renton, primarily centered around unresolved financial issues and poor communication. After purchasing a vehicle, I encountered significant challenges with the dealership over an $819 payment to Kia Finance, related to the cancellation of an oil change service. Despite my repeated attempts to contact them, including phone calls and messages, my concerns were consistently ignored, leading to a significant level of frustration and inconvenience. The most concerning aspect was their failure to resolve the financial discrepancy. Not only was the promised payment not processed, but there was also a complete lack of updates on the situation, despite their initial confirmation of handling it. This experience has unfortunately overshadowed any initial positive impressions I had of Car Pros Kia Renton. The lack of accountability, professionalism, and responsiveness has significantly impacted my trust in their service and commitment to customer satisfaction. I hope this review brings to light the need for improved communication and customer service at Car Pros Kia Renton. Potential customers should be aware of these issues, and I earnestly hope the dealership takes this feedback seriously to enhance its service quality. More

Although initially the basic service appointment seemed to go okay, there were some issues later that were unnecessary. When a customer has been inconvenienced, taken the time to call multiple times, email to go okay, there were some issues later that were unnecessary. When a customer has been inconvenienced, taken the time to call multiple times, email repeatedly to provide information - that was asked for by a service advisor - to resolve an issue and there is no response over several days, that is poor customer service. Additionally when there is no acknowledgement of a mistake by the dealership, no apology, that is also poor customer service. Mistakes happen but the way to correct them AND keep your customers is to communicate and respond - even if you don't know the answer to resolve a dilemma. That is being a professional. I'm not sure if it's a training issue and/or poor management but I won't be returning to this dealership. More