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Car Pros KIA Tacoma
Tacoma, WA
638 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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638 Reviews of Car Pros KIA Tacoma
October 30, 2025
Angel Veras at the front desk is very helpful, courteous, professional and has the attitude and projects the feeling he cares. I had a question and needed the maintenance light reset, he personally went out professional and has the attitude and projects the feeling he cares. I had a question and needed the maintenance light reset, he personally went out and got someone immediately to help me. My daughter and I both try to get Angel when having service accomplished. On another thought, the 3% added charge when paying with a credit card is somewhat discouraging, In fact, we have bought the Sportage and Telluride recently. We live in Port Orchard, WA and will now ourchase from Auto Center Way, More
by Martycwo
Employees Worked With
Angel Veras
October 17, 2025
Calls from the SERVICE DEPARTMENT are never returned or they do not pick up their phones when transferred resulting in voice messages resulting in calls NOT returned. Trying to make a service app on is they do not pick up their phones when transferred resulting in voice messages resulting in calls NOT returned. Trying to make a service app on is like pulling teeth. I asked for a meeting with the SERVICE MANAGER during my last visit, because I had a complaint. He was too “busy” to talk to me HIS customer. After several requests to meet with him in person, he sent the Assistant Manager CATHY to “deal” with me. She took care of my problem in an efficient and straightforward manner. SHE SHOULD BE THE SERVICE MANAGER not THE xxxxxxx who currently holds the position. More
by Gazelle007
Employees Worked With
Jeremy
October 05, 2025
Professional, knowledgeable, and striving to deliver great customer service is what we had the honor to experience with Car Pros KIA Tacoma! From the first contact with Phu-Duc, to the sales transactio great customer service is what we had the honor to experience with Car Pros KIA Tacoma! From the first contact with Phu-Duc, to the sales transaction with Mo, to the closing of the financing with Tierra, it was top tier. This is what a 5 star experience is all about. Mahalo. More
by hauoli.aiona
Employees Worked With
Phu-Duc, Mo and Tierra
October 02, 2025
My oil change was scheduled for a time when the service department was shut for lunch. This time was confirmed by a voice mail the day before the appointment. Because it was lunch break, I sat around 40 mi department was shut for lunch. This time was confirmed by a voice mail the day before the appointment. Because it was lunch break, I sat around 40 minutes just waiting for techs to return. I get that everyone needs lunch! But why schedule appointments at this time? It remains an option online. More
by kristinpugh
Employees Worked With
I don’t know names
