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Car Pros KIA Tacoma
Tacoma, WA
632 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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632 Reviews of Car Pros KIA Tacoma
October 05, 2025
Professional, knowledgeable, and striving to deliver great customer service is what we had the honor to experience with Car Pros KIA Tacoma! From the first contact with Phu-Duc, to the sales transactio great customer service is what we had the honor to experience with Car Pros KIA Tacoma! From the first contact with Phu-Duc, to the sales transaction with Mo, to the closing of the financing with Tierra, it was top tier. This is what a 5 star experience is all about. Mahalo. More
by hauoli.aiona
Employees Worked With
Phu-Duc, Mo and Tierra
October 02, 2025
My oil change was scheduled for a time when the service department was shut for lunch. This time was confirmed by a voice mail the day before the appointment. Because it was lunch break, I sat around 40 mi department was shut for lunch. This time was confirmed by a voice mail the day before the appointment. Because it was lunch break, I sat around 40 minutes just waiting for techs to return. I get that everyone needs lunch! But why schedule appointments at this time? It remains an option online. More
by kristinpugh
Employees Worked With
I don’t know names
September 19, 2025
Professional, friendly staff in the service department. Fast service and helpful advice / answers to my questions . I will continue to bring my vehicle to Car Pros for any future needs. Fast service and helpful advice / answers to my questions . I will continue to bring my vehicle to Car Pros for any future needs. More
by andyspandrop
Employees Worked With
Anthony,Bass
September 10, 2025
Hi rating is warranted except for LoJack. I found out that I paid for 6 yrs and I don't want it. Help me to sell it back! Tay and Ron didn't give me enough info on this. Bob I found out that I paid for 6 yrs and I don't want it. Help me to sell it back! Tay and Ron didn't give me enough info on this. Bob More
by jmaxatsea
Employees Worked With
Tay and Ron
September 08, 2025
Yash was great on my 2025 kia sportage very knowledgeable and great person supervisor made me very uncomfortable with deal and I paid CASH, Yash was 10 Stars. Thanks Bob and great person supervisor made me very uncomfortable with deal and I paid CASH, Yash was 10 Stars. Thanks Bob More
by Jusbob719
Employees Worked With
Yash
August 17, 2025
Service department was great. Gabriel was polite and helpful. Understood what I needed and took care of the service my car needed to keep warranty up to date. Gabriel was polite and helpful. Understood what I needed and took care of the service my car needed to keep warranty up to date. More
by derrellvera
Employees Worked With
Gabriel
August 16, 2025
I was referred to Car Pros Kia of Tacoma via the Costco Auto Program and had the worst car buying experience ever. My Kia Sportage was purchased in April 2025. It took many trips back and forth to the de Auto Program and had the worst car buying experience ever. My Kia Sportage was purchased in April 2025. It took many trips back and forth to the dealership. They had me sign the wrong paperwork and had to return to resign all new contracts. Because of the wrong paperwork the infotainment system didn't work correctly. They delivered a brand-new vehicle with a dent, I took a vacation day, schedule the repair drove to the dealership again only to be told I'd have to leave it for the day with no loaner car. They forced me to buy a $1500 Lojack which the vehicle didn't have even though they told me all their vehicles have to have them because they are in Tacoma, WA which is apparently a very bad location for crime. Because the vehicle was a dealer trade it was delivered with many more milage than listed on the paperwork and they wouldn't change it. They kept resetting the Lojack causing me to have to reprogram its app several time and involving several more phone calls. I called the dealership dozens of times regarding all of these issues, left numerous messages to get answers before getting any information. I can't express my dissatisfaction well enough in an email. I will never visit, use, or recommend this dealership to anyone. More
by j_schendel
Employees Worked With
I am trying not to remember any of their names.
