Capitol Toyota

We looked at a used Tacoma 2020 - 34k miles. On the Carfax website and on the Carfax report, it was advertised as Certified. We saw it twice and at the second time, and they said it was not cert On the Carfax website and on the Carfax report, it was advertised as Certified. We saw it twice and at the second time, and they said it was not certified and tried to sell us the certification for 4-5k. They would not negotiate even $500, on a $35,5k vehicle. RUN AWAY! More

Worst dealership I've been to in over 50 years of car buying. Verified they had the vehicle I wanted to test drive, scheduled an appointment with a salesman and spent and hour driving to this dealership buying. Verified they had the vehicle I wanted to test drive, scheduled an appointment with a salesman and spent and hour driving to this dealership. Seven minutes before arrival I receive a text from the salesman "I have the keys in my hand waiting your arrival". Got there, waited several minutes and my salesman came out and said "my manage just took the keys away from me 5 minutes ago and sold the vehicle but we'll find you another one". The old Bait and Switch routine is alive and well at Capital Toyota. More

Outstanding service by Mitch Lucas. . He went out of his way to help me get the car of my dreams. Everyone I was in contact with from start to finish listened well to what I wanted and . He went out of his way to help me get the car of my dreams. Everyone I was in contact with from start to finish listened well to what I wanted and didn't put any pressure on me. After looking for and going through this process with several other companies, this experience with Mitch & team was not even comparable. Competent, personable, funny, knowledgeable, patient, encouraging, hard workers- I highly recommend Capitol Toyota! -suzy More

Thus far it has been terrible to work with Capitol. I have attempted to look at vehicles three times and have explicitly and in clear terms confirmed with the dealership each time that the specific veh I have attempted to look at vehicles three times and have explicitly and in clear terms confirmed with the dealership each time that the specific vehicle I was interested in was on the lot. All three times, I arrived on site and was told the vehicle I was interested in was not available for one reason or another. We asked to test drive a vehicle during our last visit and were directed to the base-model because "the upper-end models cost a million plus dollars and there's a lot of liability." My 70+ year-old father bought a vehicle from this dealership when they were running a zero-percent financing offer and they convinced him to pay more for the car's MSRP in order to qualify for the financing. Shameful, ridiculous business. More

I will never go back. They spent more time trying to get me to schedule unnecessary service via text messages, outrageous cost for simple transmission fluid change, never They spent more time trying to get me to schedule unnecessary service via text messages, outrageous cost for simple transmission fluid change, never showed me what the old fluid looked like, filter, but did sell me a cabin air filter and I can only assume they actually changed it. They were completely uncommunicative and kept setting the finishing time back by the hour. The actual facility is designed so one can not talk to the technician in person to answer questions. When you are spending $600 on service, one should be able to ask specifics about the service. The system of texting and emails is ridiculous and unproductive and supports not having to communicate with the customer in person. Prices, communication and accountability are all lacking leaving the business looking untrustworthy. I wonder how they got any good reviews? More

This place suck. If you can never that your car there for service anything you want to repair it’s 2 1/2 time the price. You can find from other place. Customer suck. If you can never that your car there for service anything you want to repair it’s 2 1/2 time the price. You can find from other place. Customer suck. Never want to go this place. I wish this place go bankrupt and soon More

This review is for Kristina Minahan with sales. This was by far the BEST dealership experience I had! Kristina was amazing to work with, again! This was the 3rd vehicle my family and I got from This was by far the BEST dealership experience I had! Kristina was amazing to work with, again! This was the 3rd vehicle my family and I got from her the past 1+ year. No pressure, friendly, knowledgeable, honest, transparent pricing, and communicative. All something you don't necessarily expect from a dealership, but Kristina and Capitol Toyota are something else! I also want to give Jerimiah a huge shout out with helping me with my PPF and accessories! I can't recommend Capitol Toyota and Kristina enough! More

Love this dealership. Billy and Jona are the best salesmen and financial advisor I've ever dealt with. Didn't give me the round around went straight to the point and went Billy and Jona are the best salesmen and financial advisor I've ever dealt with. Didn't give me the round around went straight to the point and went out of thier way to make sure the I was happy. I would highly recommend dealing with them when purchasing any vehicle. Great team and they really know how to get stuff done and make sure that the customer was 100% happy. More