Would never go to Capital Toyota again! I am a long time Volkswagon owner. I wanted a hybrid and decided to purchase a Toyota RAV4. I have had a bad experience every step of the way, and never should have purchased from Capital Toyota. They misrepresented, they flat out lied, they manipulated. I have left a message with the finance manager that I used, Carlos Arroyo. Never a call back. I have left a message for the customer relations manager, Kyle Read. Never a call back. I have been in touch with my salesman, Marcus Emery on a daily basis. He has not been able to get me a return phone call. I have left messages at the customer service department and the finance department and never get a return phone call. Nobody at Capital Toyota wants to help make this right. LisaB

Horrible experience and I never even got to test drive a vehicle. I called on my way to the dealership and was told the vehicle I wanted to see was available and would be pulled aside for me. Arrived and got aired five minutes for a salesperson to even come talk to us. He didn’t even have the vehicle details so I had to give them to him. Then he had to go see if it was available. If it was pulled aside for me why would you even need to look??? He comes back 10 minutes later to let me know it was on a test drive with another customer. Unacceptable. I won’t set foot on their lot again. Don’t tell someone the vehicle is being reserved for them and turn around and sell it to another customer. Dishonest, especially when there’s so many dealerships to choose from out there.

Our experience with the service center at Capitol Toyota was exceptional. They treat each person with professionalism, speed and accuracy. I want to express my gratitude to David. He is knowledgable and his service is exemplary...top notch. From buying a car to getting repairs, I highly recommend Capitol Toyota!

Our experience with this dealership was exceptional. Miranda helped us find the perfect car for our needs and made our experience with Capitol Toyota enjoyable from beginning to end. Everyone there was kind, knowledable and helpful. It was evident that they strive to give first class service. Thank you Miranda, and thank you Capitol Toyota.

My latest service experience with this dealership started out rocky due to issues around getting responses to my inquiries. However the Service Manager Dan L. ended up assisting me personally to resolve my issues. Very pleased with the personal service I received from him!!

Sales experience was fine but they lost spare key and that’s where the trouble starts. Takes them 5 months to get a replacement key. Get and appointment to get key programmed and here I set waiting 2 1/2 hours later and counting. Would definitely not recommend Capitol to anyone 😡