Capitol Subaru

Went in to get a replacement key and a software update for our 2012 Outback. Day 1: Two hours, software updated was told the key machine was broken come back tomorrow. Day 2: Two hours, they com for our 2012 Outback. Day 1: Two hours, software updated was told the key machine was broken come back tomorrow. Day 2: Two hours, they come out and tell me all of the keys they have in have bad transmitters, and put it off on Subaru. I ask them if there's a chance that they are not programing right, of course not they are all experts. Day 3: One hour, they are finally able to get me an additional key, they waived their $40 programming fee and gave me a whole 25% off on the key, cost a little over $100. I drive off the lot and go to the store, when I try to unlock my car....suprise suprise, they deactivated my original key.....back to the service center where the experts can now get my original key reprogrammed to work. So if you want to spend five hours and three trips to get a replacement key, then Capital Subaru is for you. More

I was contacted by email by Justin Hernandez at Capitol Subaru after I had made some inquiries on the Edmonds.com website and the Subaru website regarding pricing for a new Subaru Outback. I wrote back to Subaru after I had made some inquiries on the Edmonds.com website and the Subaru website regarding pricing for a new Subaru Outback. I wrote back to Justin in a rather blunt email stating that I was already tired of the vague answers regarding pricing that I was getting at another dealer. I told him specifically what I was looking for, including the model, additional equipment, and color of the vehicle. I also told him that I would not have a trade in. After a few very friendly emails were exchanged he found a vehicle equipped as I had requested and quoted a firm "out the door" price which was lower than any other dealer I had contacted. He made no attempt to sell me anything I didn't ask for or secure a trade in. One dealer installed accessory, a trailer hitch, was quoted very reasonably. A small fully refundable deposit secured the vehicle. He kept me informed of progress on the delivery of the vehicle both personally and through his partner in the internet sales department, Eric Dunlop. All emails and phone calls were returned promptly and all questions were answered - nothing vague or left to interpretation. When I contacted the other dealers that I was dealing with one said that they couldn't even come close to the "out the door" price quoted by Capitol Subaru. Another offered to match the price and "throw in" a full tank of gas. The vehicle arrived at the dealership on time and the hitch was installed as promised. Another employee of the dealership went over in detail options for purchasing an extended warrantee but there was no pressure to buy. He accepted our decision not to purchase the extended warrantee without any argument or negative remarks. Everything went extremely smoothly. When we took delivery, to our surprise there was a full tank of gas, and we didn't have to ask for it! One final note: I probably didn't have to be so blunt in my first email to Justin. I found out that Capitol Subaru's written policy is to handle sales exactly as the sale was handled for me: no hassle and complete honesty in answering all the customers questions and meeting all the customer's requirements. More

Usually buying a car is quite a chore and generally unpleasant. i purchased a certified vehicle at capitol subaru two days ago. it ended up being such a pleasant experience. my sales associate, nick be unpleasant. i purchased a certified vehicle at capitol subaru two days ago. it ended up being such a pleasant experience. my sales associate, nick bean, was friendly and quite helpful. the process was fairly quick and painless. the showroom is beautiful and set up to make you feel at home and comfortable. i would definitely recommend this dealership to my friends and family. More

Dan Penick [Salem,OR Subaru] far exceeded our Dan Penick [Salem,OR Subaru] far exceeded our expectations of a car salesman. He put us at ease,showed us all the opt Dan Penick [Salem,OR Subaru] far exceeded our expectations of a car salesman. He put us at ease,showed us all the options and gave us tremendous and educated advice on the purchase of our first ''brand new'' vehicle. We had one of the best retail experiences of our lives. He is so personable and knowledgable we thought he may be managing the entire dealership.We will be highly recommending capitol Dealerships and most especially Mr Penick to all our friends and family in the future. A professional beyond his years who actually made it fun to look,test drive and discover all we were not aware of when it comes to Subarus! Thank you for the positive car purchasing experience and we will be purchasing all our future cars with Capitol. A VERY SATISFIED CUSTOMER! THANK YOU DAN! Josie A. Partie-St.Clair [wife of Mr Scott StClair] #503-990-7727 More

I have been in for oil changes on my vehicle since it was new. Mike worked with me at both the old and new address. Russell has worked with me at the new address along with Mike. I have found them to be very new. Mike worked with me at both the old and new address. Russell has worked with me at the new address along with Mike. I have found them to be very accommodating, fair, fast, competent & friendly. I also worked with Russell when I can in for a "check engine" light. When your equipment failed he accommodated me by sending me over to the Toyota dealership on site. Excellent service. Also, Bob has done a great job driving me while my Subaru was in the shop and Jacquie has provided me sales support with enthusiasm. My thanks to the whole team that these professionals represent. Randy H. Turner OR Dec 2012 More

My wife was interested in a new Subaru to replace a ML500 that had been totaled from a driver's side crash. Her primary concern was the safety rating of the car. I had suggested Honda, Toyota, Acura, and our that had been totaled from a driver's side crash. Her primary concern was the safety rating of the car. I had suggested Honda, Toyota, Acura, and our youngest daughter recommended Volkswagen. She drove all 3 and was less that impressed by the knowledge and courtesy of the other sales staff. Nick Bean was simply a "step above", everyone else we had spoken with or, in several instances had taken a demonstration drive. He was VERY knowledgeable about his products and spoke comfortably about the differences between models. His demeanor and courtesy were just terrific. The conversation about price was simple and straight forward. I had "shopped" the vehicle that we decided to purchase and found an excellent price from another reputable dealer. Capitol reviewed the quote and simply agreed to price match because the cars quoted were identical. I had done business with the service department for years but this was my/our first purchase experience with Capitol. Nick and the Sales Manager Rory were truly good work with. More

Mike and Russel in the Service Department have treated me and my wife very professionally and have made sure that we were satisfied with their services. Their committment to excellent customer service is som and my wife very professionally and have made sure that we were satisfied with their services. Their committment to excellent customer service is something that is lacking at some other dealerships. Their new facility is beautiful and all who work there make you feel at home. Keep up the good work! More

My mother had been dreaming of a Subaru for years. Due to some good fortune she was able to purchase her first new car in over 30 years. We had been shopping for several weeks at other Subaru dealers and bee some good fortune she was able to purchase her first new car in over 30 years. We had been shopping for several weeks at other Subaru dealers and been getting the bate and switch . She was so upset, she was considering getting a different brand of car and quite frankly my husband and I had been considering getting a new Subaru and had become discouraged by the dealers attitudes. My brother lives in Salem and began talking with the people at Capital Subaru. They were willing to find a car that fit all of my mothers requests, they were kind and willing to work with us.Wapital More

Our overall experience at Capitol Auto Group was very poor. First, we headed to the Toyota dealership, where after waiting for 5-10 minutes for a salesperson to help us, we finally left. The front desk poor. First, we headed to the Toyota dealership, where after waiting for 5-10 minutes for a salesperson to help us, we finally left. The front desk paged sales- but no one showed up. Next, we headed out to the lot, and saw that there were 4 salespeople standing outside the Chevy dealership. We walked through the cars, and hoped perhaps someone would ask if we needed help. Again, no one even came to greet us. Finally, we headed to the Subaru dealership. We were greeted right away by Michael- and were given a thorough explanation of the cars available. Michael was the only nice person in the whole place. The next day, we contacted the sales manager to begin the negotiations. Rory Casebeer was extremely rude during our phone conversation. He argued about the price of the car stating it was really a higher price- even though we had already seen the sale price in the window. After he realized I was already aware the price was lower than what he was quoting me- he continued to argue that wasn't really the value of the car (the higher price was the right price.) After been yelled at, I decided I did not want to do business with this dealership. Today- we bought a brand new car from Dick Hannah in Vancouver. The price was less, the people were a pleasure to do business with and it was well worth the drive. More

Went to purchase a 2013 Legacy. Told the sales staff that there was no trade in, Financing was settled thru my credit union and I wanted no extras, a simple deal. The sales people respected the criteri that there was no trade in, Financing was settled thru my credit union and I wanted no extras, a simple deal. The sales people respected the criteria, struck a deal and all that was left was to hand me an invoice and I would get the check from the local credit union. I was handed off to Finance manager who was disrespectful, attempted to fudge the numbers and modify the agreement as specified in the "We Owe" sales agreement. Additionally, this finance mgr. failed to turn the "We Owe" document over to the service department which delayed my purchased parts for two weeks. The most degrading part of this purchase was when I handed Mr. Stute a check for the agreed purchase price of the car, he got up left the room, not providing me with keys or any other car items that one would typically expect when buying a brand new vehicle. Also, I received no explanation of vehicle controls, functions or brake release functions. Know this, I'm 56 year old single woman that doesn't know a lot about the mechanical objects. The finance mgr. was the last Capitol Subaru employee I dealt with and strongly influenced my opinion of the dealership. More