Capitol Honda

Total disregard to customer service. I was interested in buying a Pilot 2011 and every time I had to call the dealership with no response from them, in spite of the sales guy saying we will call you right b buying a Pilot 2011 and every time I had to call the dealership with no response from them, in spite of the sales guy saying we will call you right back. And then hours later when I didn't get any response, the answer I got was we've been really busy here ??? If you're not busy catering to your new customers, what are you guys busy with ? Pushed me to come sign the papers, and told me that car won't be available till next day (didn't give even the time). Do they really expect any customer to sign a loan without even looking at the car ? STAY AWAY AT ALL COSTS. You'll find much better shopping experience at dozens of dealerships around the bay area. More

I bought a brand new Honda Pilot 2011 there and boy did they rip me a new one. I would not, under no circumstance would I ever, buy or advice anyone to buy from them. I feel so angry and violated over th they rip me a new one. I would not, under no circumstance would I ever, buy or advice anyone to buy from them. I feel so angry and violated over the entire experience. I guess I really should not have gotten excited and bought the same day, but man, can they be so heartless. My sales person told me that the vehicle I wanted, was nowhere in California and it will take about 3 months to get one. Being set on that particular vehicle, I was talked into getting something far more expensive than I should have. Avoid Capitol Honda at all cost. More

Their service quality kept decreasing over the last 4 years. Told me to wait 1h, I waited 2.5h. Told me that replacing front brake pads will be ~30$, asked 309$ afterward. Damn I wouldn't have changed years. Told me to wait 1h, I waited 2.5h. Told me that replacing front brake pads will be ~30$, asked 309$ afterward. Damn I wouldn't have changed them if I knew how much they'll ask. Then they say - sorry, miss communication. Asked them about ~6 times (no kidding - almost every time I went to them for servicing) to lubricate the damn clutch pedal, as it sometimes squeaks. They changed master cylinder (twice!), pedal, etc. The result: the squeak is still there. Apart from the pedal, their work quality was otherwise good. However, I don't like to be cheated the way I was today - being charged for something I didn't want. I'm done with these guys. Not recommended any more - you'd better find yourself a more serious place. More

Worst experience ever, price negotiation will make you sick in a mater of few min. I bought my new CR-V 2008 several ours later from another dealership not to mention much cheaper from what they want in C sick in a mater of few min. I bought my new CR-V 2008 several ours later from another dealership not to mention much cheaper from what they want in Capital. They also pushing overpriced extra accessories including outrages installation charge (they install it without asking future customers on all new vehicles and add em to the total cost) to make a huge profit from something customer don’t even need or want right away. All sales stuff I’ve dealing with are liars with pitbull attitude. If you like to be ripped off and humiliated – this place is for you. More

I gave my 2007 Honda for service, they told me that it's better to repair front brake and that will cost $300; I refused for that. I let checked my car with other Honda dealer and they said, there is NO better to repair front brake and that will cost $300; I refused for that. I let checked my car with other Honda dealer and they said, there is NO PROBLEM AT ALL with my front brake. Afterall it's 2007 model. The quality of work is pathetic. More

Plus on the customer service and friendliness. Got overpriced on the used vehicle i purchased. Promised accessories where never fulfilled. Overall Experience was the worst. overpriced on the used vehicle i purchased. Promised accessories where never fulfilled. Overall Experience was the worst. More

Rude, rude and rude! They want your money bad, but at Rude, rude and rude! They want your money bad, but at the same time they are very rude. Brought my car for a road test, and they gave me estimate of Rude, rude and rude! They want your money bad, but at the same time they are very rude. Brought my car for a road test, and they gave me estimate of $137. They say it's for diagnostic. I say WTF? No dealership has ever written an estimate for road test because they don't know what the hell the problem is. I went with the road test and the mechanics (having been informed by the service assistant about me complaining about the estimate) made all sarcastic comments during the ride. Please save yourself time and money and avoid this dealer. There are a lot of dealership out there that will appreciate your business more. More

I bought a 2006 s2000 for the sticker price of $34,600.00 and I have a cousin that works there so they said I could receive a 2000 dollar family discount. I was a first time buyer and was whizzed through the and I have a cousin that works there so they said I could receive a 2000 dollar family discount. I was a first time buyer and was whizzed through the paperwork. All the while he was talking about everything else ezcept the financing. Well he reassured me that thediscounts had all been applied when I asked, so I signed away. The salesman, Ross, an older gentleman and the business manager both knew that the family discount was never applied in the financing and lied to me. After I left the dealership, I looked over the paperwork and was still charged for $34,600. I would not have got all the extras if I knew that the family discount was not applied to the cost. These people smiled at me while they were lying through their teeth. I went back 3 weeks later to complain to "Roger" and was told that he would look over the financing and he would do something to compensate me. I have not heard from him. The only thing they were ever worried about was a survey from honda that they wanted me to give good ratings. They have very deceptive salespeople and finance people that cheat hard working people out of their hard earned money. More

My girlfriend bought a cetified used crv form them about a year ago and on a roadtrip it brokedown in Grass Valley. It turned out to be coil, not a big deal. the problem was that they had to unhook the batt a year ago and on a roadtrip it brokedown in Grass Valley. It turned out to be coil, not a big deal. the problem was that they had to unhook the battery to fix it and the stock radio has an anti theft feature that requires a code to make the radio work after power has been disconected. She called them and spoke to five people before anyone had any idea of what the problem was. She was then told to stop by and have it fixed the next day. She stopped by and then was told she needed an apointment, and it would take at least an hour. So she called another dealership and had the problem fixed over the phone in about two minutes. More

my purchase at capitol honda was one of the best experience i ever had at a dealership. The sales man Hung was great. He knew what he talked about and was very helpful, he wasn't even pressuring me experience i ever had at a dealership. The sales man Hung was great. He knew what he talked about and was very helpful, he wasn't even pressuring me to buy the car. Just be upfront with him and he'll be upfront with you.<br>thank you Capitol Honda and Hung. More