Capitol Ford

Connor -- Sales guy was great Walid - Finance guy was rude, sarcastic, and self-important; if my son hadn't needed this car -- I would have walked away from the deal due to Walid's rude behavior; he thre rude, sarcastic, and self-important; if my son hadn't needed this car -- I would have walked away from the deal due to Walid's rude behavior; he threw a tantrum over my taking a day to consider instead of signing on the first day. He is not an asset to this business Joe - Sales Manager was great Fernando - General Sales Manager was friendly Jon - General Manager was friendly More

My car was supposed to be ready on Wednesday after dropping it off on Monday to check radiator and oil change. I was told that there was an air pocket somewhere in the system (not fully explained) so dropping it off on Monday to check radiator and oil change. I was told that there was an air pocket somewhere in the system (not fully explained) so then it went to Thursday, but I had to keep texting or calling to get a status. I finally went in on Friday to check to see if it was ready since I hadn't received a notice and it was in the drive through. I don't know why if the transmission fluid was low on the service check, why it wasn't just filled and I just got a notice that my oil change is due on my car, so apparently that wasn't reset. Also, some body plastic rivets that were on parts that I thought might be removed for the service, were not installed at least as a courtesy. My Advisor and other personnel were polite and friendly, but there is some follow up missing. More

Thank you Zaki for finally taking care of my tire problems. I appreciate having someone pick up my car and delivering it back to me. They were very thoughtful young men and that helped me knowing t problems. I appreciate having someone pick up my car and delivering it back to me. They were very thoughtful young men and that helped me knowing they cared about my car. More

Great service, always a great experience with Joey! !! He's always on top of things for me. !! He's always on top of things for me. More

Capitol ford enabled me to drive home my dream vehicle! They are incredibly professional and patient. They are incredibly professional and patient. More

Long wait for minimum service. Oil change took two hours. A bit longer than I expected to wait. Oil change took two hours. A bit longer than I expected to wait. More

Quick and easy, great service, and friendly employees. The service at Capitol Ford is great. The service at Capitol Ford is great. More

Capitol Ford was excellent! They made the transaction super seamless and easy with great customer service! They made the transaction super seamless and easy with great customer service! More

Every time I need to go to this dealership for service, I regret it. The issues are centered around the fact that despite being a ford dealer, they do not know the technical specs of the products they are se regret it. The issues are centered around the fact that despite being a ford dealer, they do not know the technical specs of the products they are servicing. As a result, they make mistakes, make false statements, and provide poor service overall. Furthermore, scheduling and pickup notifications are a joke. You show up to an appointment, guaranteed going to wait 20-30mins before someone talks to you. Then for pickup, despite them stating the car would be ready within the day, they finish the work, but do not notify you because the guy you work with has clocked out and nobody else is there to give you a call. You need to check up on your own vehicle and show up 5 mins before closing to pick it up on the right day. Absolutely the worst ford dealership I worked with. I will completely avoid this location going forward. More

The staff were very nice and the process was straight forward. Initially I thought the car was I bought was clean, but after I got home, I found food wedged in the backseat and hair ties in the glove box forward. Initially I thought the car was I bought was clean, but after I got home, I found food wedged in the backseat and hair ties in the glove box. I just wish the cleaning was more thorough. The car also had less than a quarter tank of gas when turned over to me. Topping it off would have gone a long way to make me feel appreciated. More