Capitol Ford

Joe and Edgar were amazing to work with. I knew exactly what features I wanted on my new F-150 and even though they didn't have it on their lot at the time, they found it for me and I got it I knew exactly what features I wanted on my new F-150 and even though they didn't have it on their lot at the time, they found it for me and I got it there quickly. Basir John helped me through the paperwork and made it straightforward. Easy peasy process with great service across the board. More

Fast, service. . courteous employees, updating all steps of the process with texting and providing tracking information . courteous employees, updating all steps of the process with texting and providing tracking information More

The sales person I worked with, Cody E. Was good and seemed genuinely a nice person. However, the finance guy did not seem truthful as he stated that US TheftGuard warranty and the add on d Was good and seemed genuinely a nice person. However, the finance guy did not seem truthful as he stated that US TheftGuard warranty and the add on devices has to be purchased. And it is "just part of the car". He also stated when I informed him that the car should have factory protection/and engine immobilizer that "just because you believe in it doesn't make it truth". Implying that he knows more than the customer. And this is why I gave what I believe to be a fair rating. He lied about the extra add on as necessity and basically said I can leave if I don't want to purchase what he can make extra commission on. Genuinely a poor experience to work with. More

Service pick and drop off was on time Service tech was courteous and helped me get a discount on the service repair cost courteous and helped me get a discount on the service repair cost More

The work is solid. The experience of dropping the car off needs to be improved. The wait time is long and their is no guide or direction given when you arrive. The experience of dropping the car off needs to be improved. The wait time is long and their is no guide or direction given when you arrive. More

Great service and speedy work. I really appreciate Joey and all his support every time I come. I really appreciate Joey and all his support every time I come. More

Service was great but not outstanding. Part of my service was tire rotation. I notice that two of my tires are now missing the stem cap. Not a big deal, I will just replace them all. But s Part of my service was tire rotation. I notice that two of my tires are now missing the stem cap. Not a big deal, I will just replace them all. But sometimes it is the little things that make a difference, and in this case, there was a clear lack of attention to detail. It is possible that your dealership didn't do this, but since they obviously had to check the tire pressure, that is my suspicion... More

Awesome service at this dealership, they have good prices and are easy to work with! and are easy to work with! More

The service writer, Sam, addressed my drop in visit with no issues, scheduled on the spot warranty issues, supplied me with a loaner and I was able to go on my way. The repairs required several parts to be no issues, scheduled on the spot warranty issues, supplied me with a loaner and I was able to go on my way. The repairs required several parts to be ordered and Sam kept me up to date constantly with progress, This was an excellent experience, even better than with my other car, a so called "luxury car", when it is serviced by the "prestigious" dealership I have to take it to. More

Excellent check in process, very efficient. I was kept informed on the status of things and was quite pleased with my service advisor, checking in with me. No complaints, every one is professio I was kept informed on the status of things and was quite pleased with my service advisor, checking in with me. No complaints, every one is professional and quite courteous. More