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Capitol Ford

San Jose, CA

2.1
25 Reviews

919 Capitol Expressway Auto Mall

San Jose, CA

95136

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Showing 25 reviews

September 16, 2024

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (o More

by Linda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zejna Dubinovichas
July 30, 2024

Took our 2022 Ranger for basic service. Service area is a disaster, service advisors and other personnel non presentable. No respectful or attention to customers, no one greets you or welco More

by Dissatisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
July 16, 2024

I dropped my truck off for recall service 5 days ago. I was not offered any sort of estimate on how long it would take, nor was I offered a loaner. I’ve tried calling several times since then to get an u More

by evelyn.parenteau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus
July 06, 2024

All I took it in was for oil change, he tried to sell me $569.00 worth of service for a truck with 19,000 miles and I refused.....Then he treat me like a piece of garbage...I got my truck back was running b More

by ChitPasic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Murguia
March 07, 2024

Purchased a "certified" AWD premium Explorer. Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealersh More

by juliocus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eldin Pasic
February 22, 2024

Absolutely terrible customer service, and even worse service by the technicians doing the repairs (over and over again without resolution). More

by fordservicesucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eldin Pasic, Francisco Ramirez, Jesus Murguia, Zaki Mubashir,
December 06, 2023

Beware of Terrible Customer Service at Capitol Ford I recently had the unfortunate experience of dealing with Capitol Ford, and I felt compelled to share my dismal encounter to warn potential customers. More

by NotCapitolFAgain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen Minchell
November 05, 2023

Loved working with this dealership! They made me a fair offer for my trade and got me a very fair deal on the new vehicle. They were somewhat slower with communication at times but alwa More

by chandler_peay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
September 29, 2023

The lack of effort on behalf of the Capitol sales team is a big part of the reason I bought my 2023 Explorer from Frontier Ford. Frontier got the exact Explorer I wanted and never tried to upsell. More

by kc42749
Purchase Time
Recommend Dealer
No
Employees Worked With
I don’t want to embarrass them.
September 16, 2023

He was friendly and answered all the questions that I had for him and helpful More

by Rayl49296
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick
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