Capitol Chevrolet

Friendly and fair. They made the process relatively easy. We would buy from them again. They made the process relatively easy. We would buy from them again. More

Charge $350/hr and waited 8 hours and car didn’t even get even get fixed. Total scam. Don’t recommend this place unless you want to get ripped off! even get fixed. Total scam. Don’t recommend this place unless you want to get ripped off! More

Don't bring your vehicle here! ! Worst experience ever! Waited 7 hours expecting my vehincle to be fixed only for them to give me a bunch of useless paperwork telling me they have ! Worst experience ever! Waited 7 hours expecting my vehincle to be fixed only for them to give me a bunch of useless paperwork telling me they have to order parts and it's going to cost another $4k to fix! Waited 7 hours for that!?!? Awful More

I really, REALLY wish I had seen the falling score and negative reviews BEFORE engaging here at all. NEVER AGAIN. negative reviews BEFORE engaging here at all. NEVER AGAIN. More

I deeply regret purchasing a used car from Capital Chevrolet. The experience has been frustrating and costly from start to finish. The car I bought came with several crucial items missing: No owne Chevrolet. The experience has been frustrating and costly from start to finish. The car I bought came with several crucial items missing: No owner's manual No factory card key No second key fob No valet key Most importantly, they didn't provide the factory reset code, which means I can't even use the keyless entry system. To obtain all these essential items from the dealership would cost me nearly an additional $1,000 - an expense I shouldn't have to bear for items that should have been included with the vehicle. When I tried to contact Capital Chevrolet for assistance, their response was abysmal. They either ignored my requests completely or attempted to redirect me to another dealership where I'd have to pay out of pocket for these items. It's clear that Capital Chevrolet doesn't stand behind their sales. They seem more interested in making a quick profit than ensuring customer satisfaction. Their lack of accountability and poor after-sales service is unacceptable. Based on this experience, I can confidently say I will never purchase another vehicle, new or used, from Capital Chevrolet. I strongly advise potential buyers to look elsewhere for a dealership that values its customers and provides complete, honest service. More

Capitol Chevrolet should have taken my deposit the day before, given me the loan that they secured for me, and I should have been allowed to buy the car I wanted. Rather than be ignored, have my credit ra before, given me the loan that they secured for me, and I should have been allowed to buy the car I wanted. Rather than be ignored, have my credit ran multiple times for no reason, and have the rug pulled out from underneath me by a manager no less. * Backstory below I've been searching for over 2 months for a very specific BMW. On Wednesday March 27th I found the one at Capitol Chevrolet.. I reached out for more info and a got a prompt response from Obi one of the salesman. Obi sent me more pics and even a video of the car. I slept on it and Thursday March 28th I was sold. Obi did it, over the phone I was confident enough in the car, that I wanted to put in a deposit to lock it down and not lose out on a chance to buy it. Capitol Chevrolet ran my credit a bunch in order for them to finance me. After I kicked back their first offer they said they "got it done at $1,000 down and $1,050 a month". I said that was great and I would call the next morning. I asked if I put down a $500 deposit how long it would be good for whether that's 1 week - 2 weeks, whatever it may be... I didn't hear anything back. The next morning Friday March 29th, I go to look up the car, and it's gone from their website. I asked about it and was told that the manager, Lincoln Stahl decided to buy the car! The car that I tried to put down a deposit on the day before and the car that they "got the loan done" for me was no longer available. I won't find another car like that one..The previous owner did very specific modifications to it and it cannot be replicated easily. Capitol Chevrolet should have taken my deposit the day before, given me the loan that they secured for me, and I should have been allowed to buy the car I wanted. Rather than be ignored, have my credit ran multiple times for now reason, and have the rug pulled out from underneath me by a manager no less. Someone who calls himself a car guy trying to help out other car people. Yeah right More

Just bought a car from them. (Bought out my lease) SO EASY! They want to solve problems and make things simple for their customers. They did for me and offered services other d (Bought out my lease) SO EASY! They want to solve problems and make things simple for their customers. They did for me and offered services other dealers did not. Highly recommend. It is worth checking with Capital Chevrolet before buying elsewhere. More

Gabriel worked magic to get me a deal with zero down. And Ryder made sure I had everything I needed for the long wait. I was here at 11am til about 7pm. Alot of time but I was able to get a deal that wor And Ryder made sure I had everything I needed for the long wait. I was here at 11am til about 7pm. Alot of time but I was able to get a deal that worked. The staff is really nice and will help get a car. The vending machine did not want to take my card but other then that, everything was long but worth it in the end More

I was told they had in stock a 2023 Colorado. I was going to drive 1 hour to see it, until I found out from another dealer that the particular truck was still “in transit” from GM. To make the li I was going to drive 1 hour to see it, until I found out from another dealer that the particular truck was still “in transit” from GM. To make the lie worse, I was later told the truck had been sold! I won,t be doing ANY business there- More

DGDG Capitol Chevrolet truly encapsulates the stigma of the old school used car dealership mentality. I purchased a 2023 Z71 Chevrolet Tahoe one week ago from this dealership. I agreed to a deal with the s the old school used car dealership mentality. I purchased a 2023 Z71 Chevrolet Tahoe one week ago from this dealership. I agreed to a deal with the sales person relative to purchase price and financing. When the sales rep proceeded with getting the paper work going he offered a rate much hirer than we discussed. He went back to management and came back to me with the rate I should have received based on my score and history. A few hours passed before the finance manager was available to complete the transaction. What happened in her office could not be described as anything other than "sales assault". I clearly understand the dealership is incentivized to sell extended warranties, no new concept here, they want to make money, everyone gets that. However I was relentlessly pressured to fold in thousands of additional dollars for extended warranties, tire warranties and service packages for the better part of an hour. I was then told that the rate I was offered was a mistake and it would have to increase and that the lender's website was down and another lender had to be used. Never was it disclosed by DGDG sales or finance that they were executing hard inquires on my credit with all these mistakes. The day after I made the purchase I received notification from the Equifax and Transunion that I had 3 hard inquires in the same day (DGDG) and a drop in credit score. Once the financial transaction was complete I was given the paperwork and keys. The sales rep didn't want to do a walk around and review of the features and candidly I was so burned out by the entire experience I just wanted to go home. I noticed before leaving that the vehicle was missing a towing accessory and the owner's manual. The sales rep said I would have to order those from GM. I drove the vehicle from 89 miles to 132 miles over the last week (43 total miles since I rolled it off the DGDG Capitol Chevy lot) and it broke down. The vehicle would not start and the displays were twitching out. I hit the OnStar button and they could not remote start or diagnose so they called GM Roadside to have the vehicle towed back to the dealership. It took several hours for the tow and the dealership was closed so I left the vehicle on the lot and returned the next day with the keys. The Sales Manager told me that the vehicle seemed to be fine now and attempted to hand me the keys. I asked that it be diagnosed which was done the following day. After the breakdown, towing, several Uber rides at my cost to and from the dealership, spending a holiday weekend trying to get help from DGDG, it turns out there were issues with the vehicle and repairs were required for a half day by the service department. I have no confidence in this particular vehicle. I have no other angle in writing this review other than wanting to have been treated like a valued customer as well as letting others know about my experience so you can hopefully avoid what happened to me when you purchase your next vehicle. Buyer beware if you're considering DGDG Capitol Chevrolet. More