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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
488 Reviews

488 Reviews of Capital Toyota, Inc. - Service Center

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April 19, 2021

They greet me as I'm getting out of my car and walk me in. They keep me in formed of any upcoming needs. They provide a comfortable waiting area. They are always polite. More

by darcartwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Apr 20, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words. We try to do our best and it's nice to know it's working. Thank you for your business!

April 14, 2021

Capital Toyota always provides excellent service! Friendly, efficient employees from check in to check out. I leave confident that my vehicle has been well taken care of. Thanks 🙏 More

by Skarwisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Wallace, Andrew Whitaker
Apr 15, 2021 -

Capital Toyota, Inc. responded

It’s great to hear that your visit with us earned a 5-star rating! We look forward to seeing you again on your next visit.

November 11, 2020

Very well run facility. Honest and fair pricing. Nice staff. Had to wait for vehicle during diagnostic and repair. Clem and comfortable waiting area. Good experience. More

by jimmyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Capital Toyota, Inc. responded

Sir, we are thrilled to know you had an amazing time with Our Capital Toyota Team. We look forward to assisting you with all of your Service needs!

October 23, 2020

Great service department! Good attention to detail. They got me in and out quickly and on time. They are definitely good people to deal with. More

by allens37379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Capital Toyota, Inc. responded

We appreciate your kind words and positive review. Thank you for trusting us with your vehicle needs. Come back and see us!

October 15, 2020

I appreciated the convenience of having my wife's vehicle picked up at her work. It was picked up and returned on time. The communication was good. I would definitely recommend Capital Toyota! More

by Rod G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betsy Gammon
Oct 19, 2020 -

Capital Toyota, Inc. responded

On behalf us all of us at Capital Toyota, I would like to thank you for sharing this great review about our dealership!

October 09, 2020

The people were nice and service was great I will do business with them again Toyota is the best when it comes to buying cars. More

by ninjaarts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Capital Toyota, Inc. responded

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

July 22, 2020

EVERY ONE IS AWESOME: FRIENDLY. EFFICIENT, COURTEOUS. Nice waiting lounge with TVs, vending. Ladies restroom were VERY CLEAN. Wait time was Really good. Great p More

by lynn1202
Recommend Dealer
Yes
Employees Worked With
Harold Rodney Wall, Anthony Turner
Jul 22, 2020 -

Capital Toyota, Inc. responded

We appreciate you taking the time to leave us your feedback. Our team is proud to hear your experience was amazing.

July 02, 2020

Scheduled 25K miles appointment on line. Arrived very few minutes before appointment time. Right in, work done right, and checked out. Great waiting room. Good location out of downtown. More

by slwest994
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Capital Toyota, Inc. responded

Thank you for the kind words and 5 stars! We appreciate you!

June 30, 2020

Had an appointment for a recall. Everyone was friendly, helpful, and professional. Work was done expediently so that I was in and out on time. Waiting area was clean and nice. Wish their sales practices we More

by jpc_tac
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Jul 22, 2020 -

Capital Toyota, Inc. responded

Our Team appreciates your feedback. We apologize that your visits in the past have not met our standards. We strive to create amazing experiences for each guest. If there is a problem you would like to address, please reach out to Eddy Triplet, our General Manager at 423-892-0661.

June 29, 2020

Had service done on my Highlander today and was in and out in under an hour. They explained all that was done. I was also able to set my next service in December. More

by SemperFi
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker , Betsy Gammon
Jul 22, 2020 -

Capital Toyota, Inc. responded

We appreciate your 5 stars! Thank you for trusting us with your service needs. Our Team is thankful for your Service as well.

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