Capital Toyota, Inc. - Service Center

Excellent Service I received excellent service the day I took my truck in to be serviced. I appreciate the level of service I receive when I visit each time. I received excellent service the day I took my truck in to be serviced. I appreciate the level of service I receive when I visit each time. More

On 9-16-13, my husband and I took my new 2013 Toyota Camry in for replacement of the right rear tire that had completely shredded a few days earlier. Mr. Turner inspected the tire and said he had never Camry in for replacement of the right rear tire that had completely shredded a few days earlier. Mr. Turner inspected the tire and said he had never seen a tire destroyed to the extent the new tire was (it had less than 400 miles at the time). He said it should not have happened and the dealership would replace it at no charge to us. After a new tire was installed, we thanked Mr. Turner for taking care of the matter at no charge to us. He said he was glad to do so and was glad that I was not injured when the tire disintegrated on Interstate 75 near my home. On 9-18-13, Mr. Turner called and left a message for me to call him which I did on 9-19-13. In the conversation, Mr. Turner said they had determined that I had hit something on the interstate and that I should send Capital Toyota a check for $187.00 for the tire. I reminded him of our conversation on 9-16-13 both before and after the new tire was installed-specifically that the tire would be replaced at no charge to us. On 9-25-13, Mr. Turner called and talked to my husband and again requested that we send a check for $187.00. My husband told him that I was fortunate not to have been injured and that the agreement was that the tire would be replaced at no cost to us. Mr. Turner then told my husband that the Service Manager wished to speak to him. After going through the whole matter again, my husband told him that Toyota should keep its part of the agreement concerning no charge for the tire. The Service Manager ended the conversation with a sarcastic, "Have A Nice Day! and hung up. To perform service work at no charge to the customer one day and then call two days later and expect a check is not exactly conducive to building a loyal customer base. Customer Service does not appear to be of any importance to the dealership. We definitely do not recommend Capital Toyota. More