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Capital Toyota, Inc. - Service Center
Chattanooga, TN
489 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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489 Reviews of Capital Toyota, Inc. - Service Center
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August 05, 2021
Awesome service. Chris and Kitty first class and deliver what is expected. Called when vehicle was ready. They have always been very polite and thanks me for the business what is expected. Called when vehicle was ready. They have always been very polite and thanks me for the business More
by Chriswoodlief1
Employees Worked With
Chris at Capital Detail
August 04, 2021
We have never been treated so well. From the time I bought my Highlander to bringing it in for service, even taking care of a hiccup, bought my Highlander to bringing it in for service, even taking care of a hiccup, More
by Sharon.cashion
Employees Worked With
July 24, 2021
Very dependable I trust their work and have been satisfied with any work they do. I don’t go anywhere else. Service department was very friendly and quick to let you know what your vehicle needs satisfied with any work they do. I don’t go anywhere else. Service department was very friendly and quick to let you know what your vehicle needs More
by Guffey.pat
Employees Worked With
July 23, 2021
Excellent work on car itself. Admin staff was not perfect. Promised car and then didn’t deliver (don’t make promises you can’t keep! Slow to send insurance carrier info needed to approve claim. Waste perfect. Promised car and then didn’t deliver (don’t make promises you can’t keep! Slow to send insurance carrier info needed to approve claim. Wastedv4 days and did not admit probably didn’t send when said she did. I sent my copy to carrier still had to wait on photos! More
by Sara.pierce2@gmail.con
Employees Worked With
Capital Collision
July 19, 2021
Appt was on time. The service was very Courteous, friendly, informative and completed in a timely manner. I would definitely recommend this dealership to others. friendly, informative and completed in a timely manner. I would definitely recommend this dealership to others. More
by umdsmebulldog
Employees Worked With
Andrew Whitaker
July 19, 2021
I had a service appointment for oil change and rotation only. After waiting 2 hours I asked what the delay might be. No satisfactory answer was given. 20 minutes later I saw my car pull up to the bay. The only. After waiting 2 hours I asked what the delay might be. No satisfactory answer was given. 20 minutes later I saw my car pull up to the bay. The techs were just beginning to look at it. One decided that he was going to kick at the back of my car for some reason. I asked to speak to the service manager but he was gone. The only reason why this survey isn’t lower is because the service writer zeroed out my invoice and apologized on behalf of the dealership. The service team wasn’t backed up they parked my car for over 2 hours. More
by BT
Employees Worked With
July 15, 2021
I have used Capital Toyota since 2013 when I purchased my Avalon . They have provided excellent service beyond expectation. All the staff is highly professional & the atmosphere there makes everyone feel com Avalon . They have provided excellent service beyond expectation. All the staff is highly professional & the atmosphere there makes everyone feel comfortable. More
by Donna Campbell
July 12, 2021
polite, courteous, helpfulservice writer top notch will polite, courteous, helpful service writer top notch will return as service is needed. thank you. polite, courteous, helpful service writer top notch will return as service is needed. thank you. More
by ron barr
Employees Worked With
James McGuffee
