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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
489 Reviews

489 Reviews of Capital Toyota, Inc. - Service Center

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October 12, 2021

2 hours for an oil change. Why? Appointment was at 2, out at 4:05pm. More

by Lost time
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy Leamon
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2021

I have been bring my car for service for about 7yrs; i love my camry; plan on buying another as i approach retirement age. More

by Pooha1862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words and we look forward to helping you find your next vehicle!

October 08, 2021

It was a busy day at the dealership, and the service adviser arranged for me to be taken home and picked up when the work was finished. More

by Chattalew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review and we are happy to hear that you had a great experience!

October 06, 2021

I took my 2006 Toyota Tundra SR5, that I bought in January 2021, in for a recall in June. The recall was serviced very quick and proper. But I was told that I need to look into changing Timing Belts More

by Terry M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Whitaker
Oct 13, 2021 -

Capital Toyota, Inc. responded

Thank you for the candid feedback on your experience with the service department at Capital Toyota. We sincerely apologize. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We would like to discuss this further with you and see if we can do anything to help with the cost. Please do not hesitate to contact our service manager Marty or Chris at your convenience.

October 06, 2021

Fast service. My car was ready in the time frame that he stated when I brought it in More

by dboyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review and the kind words!

October 06, 2021

Have bought 3 cars there and been very pleased with them. They are very courteous and always accommodating. Will continue to use them in the future. More

by jerrymedlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Capital Toyota, Inc. responded

Thank you for the great review Jerry! We look forward to serving you in the future!

September 27, 2021

Very friendly and courteous. Took my car in for service on time and the wait was reasonable. More

by Jhooper263
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Stewart
Sep 29, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

September 23, 2021

Efficient, clean and very helpful. Explained service that was needed. Work was completed in a reasonable length of time. More

by LindaLou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Capital Toyota, Inc. responded

Hi LindaLou and thank you for the 5-star review!

September 23, 2021

Prompt, professional and courteous service every time; very pleased with my 2020 Tacoma and with Capital Toyota. More

by Eayers99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McGuffee
Sep 29, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review and we are happy to serve you!

September 22, 2021

Servicing for our 4Runner has always been great here. Pleasant waiting area and staff is always great. More

by jf8893bf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whitaker
Sep 29, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

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