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Capital Toyota, Inc. - Service Center
Chattanooga, TN
412 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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412 Reviews of Capital Toyota, Inc. - Service Center
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July 15, 2021
I have used Capital Toyota since 2013 when I purchased my Avalon . They have provided excellent service beyond expectation. All the staff is highly professional & the atmosphere there makes everyone feel com Avalon . They have provided excellent service beyond expectation. All the staff is highly professional & the atmosphere there makes everyone feel comfortable. More
by Donna Campbell
Helpful July 12, 2021
polite, courteous, helpfulservice writer top notch will polite, courteous, helpful service writer top notch will return as service is needed. thank you. polite, courteous, helpful service writer top notch will return as service is needed. thank you. More
by ron barr
Employees Worked With
James McGuffee
June 21, 2021
Very good experience. Knowledgeable about product friendly and courteous will definitely be coming back to the location. Everything handled very well. Wry pleased with this excellent service friendly and courteous will definitely be coming back to the location. Everything handled very well. Wry pleased with this excellent service More
by Cayman
Employees Worked With
Marty A Woody
June 20, 2021
Always have a pleasant visit for service and waiting area is nice and comfortable. Coffee was available this time and was appreciated but do miss breakfast treats that used to be served before COVID-19 is nice and comfortable. Coffee was available this time and was appreciated but do miss breakfast treats that used to be served before COVID-19 More
by Rabbitlennon
Employees Worked With
June 18, 2021
I am actually rating the DETAIL Center. My experience with with their service department rates 3 stars. I had my 2015 Avalon detailed at Capital Detail Center. They did an EXCEPTIONAL JOB. My car loo with with their service department rates 3 stars. I had my 2015 Avalon detailed at Capital Detail Center. They did an EXCEPTIONAL JOB. My car looks almost NEW. I HIGHLY RECOMMEND CAPITAL DETAIL CENTER! More
by reginaldmmurphy
Employees Worked With
Chris Coffee and Kathlyn Oswald
June 14, 2021
Chris was super helpful when I came in for an oil change! Super knowledgeable and helpful! I’ll be coming back for all my service needs. Super knowledgeable and helpful! I’ll be coming back for all my service needs. More
by Abey
Employees Worked With
June 14, 2021
Awesome Scott Lundeen was very professional and nice. He is also very knowledgeable and he deserves a 5 star. The lady that checked me out was very nice as well. Great experience! is also very knowledgeable and he deserves a 5 star. The lady that checked me out was very nice as well. Great experience! More
by mark.holland
Employees Worked With
June 12, 2021
My experience at Capitol Toyota wasn't horrible but it also wasn't one that would convince me to recommend them to anyone else either. I ended up at Capitol Toyota because I received a Final Recall notice also wasn't one that would convince me to recommend them to anyone else either. I ended up at Capitol Toyota because I received a Final Recall notice from the Toyota Takata Airbag Recall Center about my 2006 Toyota Matrix. When I called the Center, they set up an appointment with Capitol Toyota to have the passenger side air bag inflater canister replaced. They told me it was a simple repair and should take less than an hour to complete. Based on this information, plus watching a video (made by Toyota) on youtube, I decided to take my lunch early and wait at the dealership while the repair was performed, I made an appointment for 10AM and showed up at 9:55AM. However, my car wasn't pulled into the shop until 10:53AM. Fortunately, the repair was quick, as it was pulled back out around 20+ minutes later and I was able to get on the road just before 11:30AM. Unfortunately, I was late in returning to work... which would not have occurred had my car been pulled into the shop in a reasonable time frame relative to my appointment time. Also, my car had a strong smell of gasoline after the service tech parked it in the pickup area. The smell even persisted into the evening on my drive home from work but it was gone the next morning. This was not a big deal to me, as my car has 300,000 miles on it and I frequently carry chainsaws and fuel mix inside it, thus I'm used to that smell. However, if I were in dress clothes and a $50,000+ vehicle, I would be pissed! I perform most repairs on my vehicles myself and I always reek of gas and/or chemical smells when doing do. To expect a service tech NOT to smell like this is unrealistic...but maybe Capitol Toyota should think about having someone else pull the vehicles into or out of the garage. As I stated, I wasn't upset by this occurrence but I'm not of the genteel persuasion either. Final thought of my experience with Capitol Toyota: you could probably find worse out there but I'm sure you can find better too! More
by mpl
Employees Worked With
Brody??
