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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
443 Reviews

443 Reviews of Capital Toyota, Inc. - Service Center

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January 22, 2022

Always great service and friendly staff!Always explain Always great service and friendly staff! Always explain future service details. I highly recommend them More

by basis.cost0w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Jan 24, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and we are glad to hear you continue to have great service!

January 21, 2022

Great customer experience by the service team. Made my appt and there was no wait! More

by Ron A
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ
Jan 21, 2022 -

Capital Toyota, Inc. responded

Hi Ron, We are glad to hear everything went so well and thank you for the review!

Jan 21, 2022 -

Ron A responded

Thanks for the great service and customer appreciation!

Jan 21, 2022 -

Capital Toyota, Inc. responded

You're welcome!

January 19, 2022

Took over 2 hours to have an oil change and tires rotated WITH an appointment. More

by Sarahr.parent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Capital Toyota, Inc. responded

We apologize it took longer than expected for your service today. We hope for a future opportunity to make this right for you.

January 17, 2022

They tried to charge me for a repair I did not need. I told them to leave it alone I'd take it to my guys. When I called to come get my truck they said it was ready then I got there and it was not ready a More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Autumn Whaley
January 11, 2022

My experience with Richard Levi is always outstanding! He is always willing to help and has a great personality! He is the BEST!!! More

by Betsygammon80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 08, 2022

Service representative was welcoming and friendly. Scheduled service was on time and complete. The whole process was smooth and efficient. Communication was as expected and the service was great. More

by brent.alverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 08, 2022

Quick friendly service! Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks and again More

by davidw2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary McCulloch
Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 06, 2022

The service time was good and and the recepionist was friendly... must been my lucky day...i received a discount,also my battery was reading low; it was replaced... so glad about that! More

by Pooha1862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of them; sorry do not remember his name.
Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 03, 2022

As always Donnie Thacher and his crew provided excellent customer service for me on my vehicle!! More

by CrimsonSue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Thacker
Jan 06, 2022 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5-star review.

December 30, 2021

Came in due to a recall. Everything went smoothly work done in just a little over an hr. Nice waiting room. More

by Mckc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words and the 5-star review!

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