Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you for sharing your experience with our service department! We're so pleased to hear that our team provided timely, high-quality work and that you found our shop clean and safe. We believe a well-maintained, welcoming environment is just as important as the care we put into each vehicle. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon. Safe travels!

Capital Toyota, Inc. responded

Hi CJ, Thank you so much for stopping by and sharing your experience! We're delighted we could help you out during your travels and get your RAV4 back on the road quickly. Our team loves making sure everyone feels welcome, especially when they're just passing through. We hope the rest of your journey was smooth and enjoyable. If you’re ever in the area again, don’t hesitate to stop by—we’re always here to help!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you found our team patient and friendly—it’s always our goal to make sure every visit is as pleasant and stress-free as possible. Your appreciation means a lot to us, and we’re grateful to have had the chance to serve you. Wishing you a fantastic day as well! 😊

Capital Toyota, Inc. responded

Thank you so much for sharing your story! We’re thrilled to hear about your positive experiences with Brody and Aaron. It’s fantastic to know that Brody provided outstanding customer service and went above and beyond to help with your 2016 Corolla, as well as making sure you were taken care of with your new 2024 Tundra. Aaron's patience and support, especially with your little one, mean the world to us—we're so glad he made your buying experience comfortable and enjoyable. We’re grateful for your trust in us, and we're always here to help, even on a busy Saturday! If you ever need anything else, don’t hesitate to reach out. Congratulations on your new Tundra!

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We’re so glad to hear that you consistently have a pleasant experience at Capital Toyota. Our service department strives to provide the best care possible, and we appreciate your shoutout to Richard Levi! If you need anything in the future, feel free to reach out. We look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with us. It's great to know that the service was completed on time and that you found our service area clean and organized. We always aim to make your visit as smooth and efficient as possible, so we're glad the waiting period was shorter than expected. We look forward to serving you again in the future. Thanks for choosing us!

Capital Toyota, Inc. responded

Thank you so much, Bonnie, for your heartfelt feedback! We’re truly grateful for your loyalty over the past 20 years and are thrilled to hear that our team consistently provides you with friendly, professional service and honest advice. Your support means the world to us, and we’re always here to ensure you have a wonderful experience. If there’s anything more we can do for you, please don’t hesitate to reach out!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you've consistently had courteous, efficient, and dependable service with us. We take pride in maintaining a comfortable and welcoming environment, and we're glad you enjoyed the waiting area and clean facilities. Your satisfaction means the world to us, and we look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us at Capital Toyota. We are truly grateful that you drive the extra distance to visit our Chattanooga dealership, and we're thrilled to hear that you're pleased with the level of service and organization we provide. It's our goal to make sure each visit is as smooth and efficient as possible, and we’re glad we’ve been able to do that for you! We’re sorry to hear about your experience at the Cleveland dealership, and we understand how frustrating it must have been. Ensuring your vehicle is in the best possible condition when it leaves our care is our top priority, and we’re disappointed to hear that the tire pressure wasn’t properly addressed. Your feedback is invaluable to us, and we’re always striving to improve. If there’s anything more we can do to make your visits even better, please don’t hesitate to let us know. We look forward to serving you again and continuing to meet your expectations!

Capital Toyota, Inc. responded

Thank you for sharing your experience with us. We genuinely appreciate your feedback and understand your frustration regarding the changes in our services and pricing. I want to clarify that if you purchased your tires from us, you absolutely do qualify for free tire rotations. We apologize for any confusion regarding this policy and appreciate your understanding. Your loyalty means a lot to us, and we want to ensure that your future experiences with us are positive. If you’d like to discuss this further or if there’s anything else we can assist you with, please feel free to reach out. Thank you for being a valued part of our community!