Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Capital Ford of Wilmington

Wilmington, NC

4.6
1,205 Reviews
Call Dealership (910) 799-4060
View Awards

4222 Oleander Dr

Wilmington, NC

28403

Directions

By Type

1,205 Reviews of Capital Ford of Wilmington

September 12, 2024

They were very professional. Work was excellent and done quickly. Rick Peterman made the process very seamless More

by Mcl38459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Peterman. 5 stars
Report | Print
September 11, 2024

The mobile service is an awesome offering. Really appreciate this option. The technicians were great. Thank you. More

by BCIVEY81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Shaw, Ryanne Lamkin
Report | Print
September 11, 2024

Buying our truck from Robert of Capital Ford was the most satisfying experience we ever had.at a dealership Thank you Joseph P More

by JOSEPHPRETTYMAN3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert George, Scott Beasley
Report | Print
September 11, 2024

Nicholas the service director was fantastic. They gave my vehicle a great inspection and offered a solution with other service centers couldn’t help. More

by NICKKANZLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Chinn
Report | Print
September 11, 2024

Excellent service in truck center. Stacey and other staff were very accommodating to help someone on vacation with limited time. More

by GILPINPHILIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey
Report | Print
September 10, 2024

As soon as we drove on the lot we were greeted by a salesman and we were never pressured from start of the sale to the end of the sale.thanks so much More

by PHENRY3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Watkins
Report | Print
September 10, 2024

Excellent service. Alex was very polite and nice. He took care immediately of my car. Thank you! More

by FGABU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Jistel
Report | Print
September 10, 2024

Excellent service and extremely easy to work with! I would highly recommend doing business with these folks! More

by DLYNN1110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Henderson, Josh Barbour, Nathen Martin
Report | Print
September 10, 2024

Caty is fantastic. Timely, responsive, informative, and friendly. Emphasis on the friendly! The rest of the staff when I picked up my vehicle was also great. The gentle More

by Wilmington124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caty Trouton
Report | Print
September 10, 2024

The purchase, cut, and programming of key was a nightmare. Everyone in that department was running around like chickens with their head off. Reported damage to my vehicle, but the unhinged service More

by Blue in the face
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The guy that cut the key and guy's under the "canopy" were great. Also, the guy that got me a bottle of water. Beyond that,Everyoneelse????,,,,,
Report | Print
Sep 11, 2024 -

Capital Ford of Wilmington responded

I am sorry that you felt your experience was such a nightmare. I am not sure what we could have done differently to accommodate you better, apart from the fact that we were busy, and I do not think we had you checked in in a timely manner. That took longer than it should have. I would like anyone reading this review to have an accurate portrayal of both sides of this review, as they can tend to be somewhat one sided. In order to recap, you came in late in the afternoon without a scheduled appointment, which is perfectly fine with us, and we wrote up your vehicle to have two keys cut and programmed. My service advisor quoted you the price to cut and program two keys which you had already purchased, and gave you an expected wait time of 1.5 hours prior to your vehicle going in the shop. Both of which you approved. The service was completed as quoted, and was actually finished in about 1 hour, a little ahead of schedule. You called back in the next day to complain that we somehow damaged your gear shifter on your 2000 Ford F-150 with approximately 146,000 miles on it. To be clear, in order to cut and program keys we do not have to do anything mechanically to your vehicle in any way. We did not disturb the gearshift or anything else for that matter, so we could not have damaged it. My service manager happened to be the person who went out and drove your truck inside from the parking lot to the technician, and she told you when you spoke on the phone that she experienced difficulty shifting in and out of park at that time. Had we damaged your vehicle I would be happy to fix it. However, in doing my due diligence to investigate this review, I pulled the camera footage of your vehicle being pulled into the service drive. You had given the keys to my service advisor to take the vehicle from the parking space in front of the building, and he pulled it to the check in area. I can see on the video when he stops at the check in area in the service drive, that he has difficulty getting the gear shift back into park. I can also hear on the video that he quotes you the price and wait time which you signed off on at the truck. I see that this was your first time at our dealership, and I am sorry that you were not happy with your experience. I am just not certain that we can meet the level of service you seem to expect, and I am not certain that there is a dealership out there that would in this given situation. Thank you for the opportunity to earn your business; we will be here if you need us again in the future. If so, hopefully next time it will be under better circumstances.

1
2
3
4
...
121