Capital Ford of Wilmington

I want to be polite, but. negotiating a deal using personal guilt tactics is disgraceful. Also, in all my years purchasing from Ford, Nissan, Buick and Jeep, this is the firs negotiating a deal using personal guilt tactics is disgraceful. Also, in all my years purchasing from Ford, Nissan, Buick and Jeep, this is the first time the manager was not in sight and didn't bother to thank us for our business. In addition, many of the salesmen were dressed sloppy. More

Great communication, easy to work with and straight forward. Warranty work and thermostat repair for check engine light. forward. Warranty work and thermostat repair for check engine light. More

They worked me in for a warranty repair. Did a good job. Also have a small issue and they’re worked it in to check out issue. Thank you Did a good job. Also have a small issue and they’re worked it in to check out issue. Thank you More

Efficient clean easy to deal with No add on no pressure Jeff was very helpful pressure Jeff was very helpful More

Let me start by saying Judith is amazing. She had always taken care of my son. She scheduled him a 1:30 appointment for a basic oil change. Nathan informed them he didn't need a rotation and She had always taken care of my son. She scheduled him a 1:30 appointment for a basic oil change. Nathan informed them he didn't need a rotation and was told there is no charge as it is included with the oil change. It took a bit longer than expected for an oil change, but that is ok. When Nathan got the bill it was $127. I try and support the car dealers versus the oil change shops but $127 for a basic pill changes is ludicrous. If that is the standard oil change rate, we won't be back for that. More

Great service. Nice folks in every department. Fast work that is so much shorter than many other dealerships. Nice folks in every department. Fast work that is so much shorter than many other dealerships. More

New location is much better, staff is easy to work with and very customer focused. and very customer focused. More

Very good service, clean and fairly prompt. Friendly staff as well. Could use a dedicated waiting area tho. Friendly staff as well. Could use a dedicated waiting area tho. More

Awesome! !! Easy transition for me, & finished my car in one week, like new! Thank you Steve. !! Easy transition for me, & finished my car in one week, like new! Thank you Steve. More

Service department is great,sales force non pushy, prices are fair. Was satisfied with my transaction. are fair. Was satisfied with my transaction. More