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Capital Chevrolet

Wake Forest, NC

3.1
124 Reviews

9820 Capital Blvd

Wake Forest, NC

27587

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124 Reviews of Capital Chevrolet

August 12, 2022

My 2016 Corvette Zo6 ground effects were damaged during install service manager refused to repair damage, will go to BOYDs in the future. More

by OLD SARGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Aug 12, 2022 -

Capital Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Capital Chevrolet, ttaylor@capitalchevroletnc.com

Aug 13, 2022 -

OLD SARGE responded

my ground effect are damaged ,my car has only been driven to Capitol Chevrolet and back home. I nor my daughter have ran over or hit anything ,I am 100% sure it happen during service.

Aug 15, 2022 -

Capital Chevrolet responded

Thank you for bringing these concerns to our attention, Old Sarge. We are going to discuss them internally and will work to find a solution. If you have any additional details you would like to share, please contact us. We value you as a customer and want to make things right!

Aug 15, 2022 -

OLD SARGE responded

I will wait a few days for you response.

July 31, 2022

Bought a car jan. 19.22, 7mths later the flywheel and starter are bad. W/32,000 miles at purchase. I should have figured something was up when the trunk wouldn't open w More

by Hotdrumline2000
Recommend Dealer
No
Employees Worked With
Salesman, manager, finance manager
Aug 01, 2022 -

Capital Chevrolet responded

Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at 919-829-1645 at your earliest convenience. We hope to hear from you soon.

Aug 01, 2022 -

Hotdrumline2000 responded

Can you give a car that doesnt have motor transmission or starter issues 7 mths after purchase, that is a true 3.5 v6 with less than 35,000 miles and be right at $400 mthly. Im pretty sure that would be impossible.

July 29, 2022

Great sales man - Hoot Gibson! Excellent experience and I’m glad I used them to purchase my newest Tahoe More

by chris.temple
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hoot Gibson Brett Bostic Brian Madsen
Aug 01, 2022 -

Capital Chevrolet responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

Aug 02, 2022 -

Capital Chevrolet responded

Thanks so much for letting us know we are doing well, Chris. We're glad to know that our team provided you with such high-quality service — we'll be sure to let them know! Thanks again for choosing Capital Chevrolet. We appreciate your feedback and value your support.

July 17, 2022

The is the best car dealership in the world I Love this place,Jimmy Gibson is the best my whole experience was so easy and everyone was so kind I just can’t thank them enough .keep doing what you do .Bless More

by Sharwhitaker1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.Jimmy Gibson and Mr Wille Perry
Jul 18, 2022 -

Capital Chevrolet responded

Hi Sharwhitaker1, thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a top-notch experience and are happy to see that we are making it happen! Thanks again for choosing Capital Chevrolet and for taking the time to rate and review us. We appreciate you!

July 14, 2022

We were working on a lease, they pulled my credit, received more than 3 calls from sellers and 2 calls form managers to negotiate the price of the car. When everything was ready, I get a call saying t More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnoldo
Jul 15, 2022 -

Capital Chevrolet responded

Dan, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Capital Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

July 13, 2022

I’ve never had a negative experience with Capital Chevrolet! Jeff Sladek is our guy! We’ve now gotten 4 vehicles from him and never had any issues! The customer service is outstanding, we got amazing More

by KirstyEnglish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sladek
Jul 15, 2022 -

Capital Chevrolet responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

April 09, 2022

We went to the car lot to simply look at trucks, but we left with a new one! We found the employees at Capital Chevrolet to be both professional and polite. Our salesperson went above and beyond in locatin More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared, Joseph, Chris
Apr 12, 2022 -

Capital Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

February 24, 2022

Our sales person “Key” was excellent. She was patient, listened, guided us to making a correct decision for our current needs. The personal at the dealership were all friendly and willing More

by crazyteacherlnk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Key, Will
Feb 28, 2022 -

Capital Chevrolet responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Capital Chevrolet, jhorner@capitalchevroletnc.com

December 10, 2021

The mechanic was insulting; the service rep left me one message relaying that insult but leaving me at a loss as to what to do next. I called her and left messages but she never returned my calls. Because More

by Anne1954
Recommend Dealer
No
Employees Worked With
Kathleen Ford
Dec 13, 2021 -

Capital Chevrolet responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

December 08, 2021

We purchased a used truck at this dealership last week and have not been able to safely drive it since day 1 of getting it home. We knowingly paid substantially more than the truck was worth for a few rea More

by MikeS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Pierce, Emmanuel Bicental
Dec 10, 2021 -

Capital Chevrolet responded

Capital Chevrolet, jhorner@capitalchevroletnc.com

Dec 10, 2021 -

Capital Chevrolet responded

Mr. Schriver, Under normal circumstances I would have no problem working with you on getting this repair taken care, however, your specific vehicle purchase has several contributing factors not mentioned in your review. I was made aware of the issue with your vehicle and after doing my due diligence I discovered the vehicle purchased was 1998 model and while it did have low miles for that model year, the vehicle is almost twenty-five years old. In addition, we discounted the vehicle six thousand dollars to make it work for you and to accommodate your budget. Effectively eliminating any and all profit margin in that vehicle and ultimately taking a loss to earn your business. The vehicle was then driven almost six hundred and fifty miles up the eastern seaboard to your residence. To travel that distance takes at least nine to ten hours during which the vehicle did not overheat nor breakdown. We have no knowledge of how you made the trip or to what degree you pushed the twenty-five-year-old engine. Taking this into account along with the lengths the dealership went to earn your business, I cannot approve an additional cost and incur an even more significant loss on the sale of your vehicle. I know this is not the outcome you were hoping for when calling the dealership or providing your review, however, I hope this serves to shed some light on why we have chosen to handle this issue in such a manner. Kind Regards, jhorner@capitalchevroletnc.com

Dec 10, 2021 -

Capital Chevrolet responded

Mr. Schriver, Under normal circumstances I would have no problem working with you on getting this repair taken care, however, your specific vehicle purchase has several contributing factors not mentioned in your review. I was made aware of the issue with your vehicle and after doing my due diligence I discovered the vehicle purchased was 1998 model and while it did have low miles for that model year, the vehicle is almost twenty-five years old. In addition, we discounted the vehicle six thousand dollars to make it work for you and to accommodate your budget. Effectively eliminating any and all profit margin in that vehicle and ultimately taking a loss to earn your business. The vehicle was then driven almost six hundred and fifty miles up the eastern seaboard to your residence. To travel that distance takes at least nine to ten hours during which the vehicle did not overheat nor breakdown. We have no knowledge of how you made the trip or to what degree you pushed the twenty-five-year-old engine. Taking this into account along with the lengths the dealership went to earn your business, I cannot approve an additional cost and incur an even more significant loss on the sale of your vehicle. I know this is not the outcome you were hoping for when calling the dealership or providing your review, however, I hope this serves to shed some light on why we have chosen to handle this issue in such a manner. Kind Regards, jhorner@capitalchevroletnc.com

Dec 20, 2021 -

MikeS responded

To anyone that reads these reviews: This person's "due diligence" wasn't too thorough. We paid $30,700 on a truck that was listed for $32,999. A difference of $2,299, a far cry from $6,000 that he claims. That doesn't even include any taxes or bogus "accessories" that the sales team tried to lie and add on to the truck.(including trying to add $500 for nitrogen in 17 year old tires: besides the fact that is a $50 service). I'm still astounded by the brazen lie. Any of that is really irrelevant anyways. This response above displays exactly one of the negative things we experienced at Capital Chevrolet, and typically what you would find only at shady dealerships: Literally everyone at that dealership is on autopilot with the phrase: "We aren't making money on this" and "We are losing money on this deal". Even before a deal was made. It's very insulting and bad business. Back to the truck... I'm not too sure how this person responding can state factually that: "....... during which the vehicle did not overheat nor breakdown". Nobody at this dealership never actually confirmed that with me and he even states right there that "We have no knowledge of how you made the trip......". Honestly the drive home is made exclusively on the highway--- the least taxing on any vehicle engine regardless of age or mileage. Regardless, as I stated before, this truck was represented as being inspected and in perfect condition with 43,000 miles. It was not represented as being sold "for display only" as this man might suggest by stating that the truck was "pushed" by simply adding 600 miles to the odometer. I've sold many used vehicles in my professional career. There are times that things have happened to a vehicle after a customer has bought it. Whether we incurred a monetary loss or not, as a reputable business we own it and take care of the problem. That is part of the business and risk of selling used cars. I am astounded that a large Chevrolet dealership can't say the same. So again, to those who read these reviews: BUYER BEWARE. Capital Chevrolet of Wake Forest, NC clearly doesn't stand behind what they sell. Everyone here can see they just use the "we make no money" phrase and just blame the customer for "pushing the truck" by simply driving it home. Unfortunately I thought this was a reputable place, but this experience shows that you should probably shop elsewhere.

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