Capistrano Volkswagen - Service Center

You tell me if you had ordered a part for something back on November 15th they stressed 2 wks, so you paid for it and now going on 8 wks still have no phone call? Is that customer service. You have your on November 15th they stressed 2 wks, so you paid for it and now going on 8 wks still have no phone call? Is that customer service. You have your battery looked at they break the top lid covering so it starts melting onto my engine? Worst I pay for Replacement of collant reservoir which cost $270.00 excluding tax...but whats interesting is that when my battery lid breaks it's interesting that all my fluid caps are open too. They were never closed properly (all of them)? My part that was ordered was a base to a seatbelt. This was not working properly and when the dealership quoted me $480.00 to fix it I of course declined. We are talking about just the connection part not the material that binds around the body. They never put the plastic back on the seatbelt. It has now ripped my leather seat terribly and the center cosile. If you are a female young-middle age- or elderly I would avoid this dealership. I would be curious to see just how many of there complaints or no follow-up behavior is with women. I have submitted a complaint to the BBB that is just how horrible my last 2 visits with this dealership have been. Even booking my appointments ahead of time they are either never put in the book, or there has not been enough time alotted. Again if you are a female I would avoid this dealership. They do not treat everyone as an equal, and I am now spending the hours to prove it on paper. It's really sad that this is an actual certified Volkswagen Dealership. SAVE STRESS AVOID CAPO VW More

Capistrano VW is by far the best dealership in Southern California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars o California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars on site and you don't have to go through the Enterprise rental car BS when you take your car in for service... I would definitely recommend Capo VW for sales and service. In sales Buddy is the man and in service Ken is the man.. Thank you Capistrano VW for being sooo awesome !!!! If it were not for you Capo VW, I wouldn’t own a VW product. More

No one at the dealership answers the phone including the receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude and spoke with a bad attitude. I simply asked for Brent (whom I was dealing with in service) she said "He's in the meeting just like everybody else!" When I finally did get through I was put on hold and told that they were checking the status on my car. I held for 25 minutes and when Brent got on the phone he had no idea what I was holding for. There is a general feeling of UNfriendliness in the service dept. Brents body language indicated he was unhappy and acted as if I was a waste of his time. I needed a couple of things looked at on my car one of which was an oil leak. Brent stated that the techs couldn’t see a leak because there was mud/dirt under the car. I wonder if they had cleaned the dirt off if they could have found the leak. In my opinion an oil leak is very serious and could cause serious engine damage. I have yet to pick-up my car and hope for better treatment. Horrible customer service at this dealership. I will NOT return and will NOT recommend. More