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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
605 Reviews
605 Reviews of Capistrano Volkswagen - Service Center
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February 01, 2019
20K Service and RD 24 ECM Recall Lamentably, the industry is so sensitive to so-called emission standards that they have implemented a "One Size Fits All" Detuning for 575,000 VW Vehi Lamentably, the industry is so sensitive to so-called emission standards that they have implemented a "One Size Fits All" Detuning for 575,000 VW Vehicles. Since our vehicle was one of sixteen created in 2017......we feel slighted a bit. If in fact we had a Emission or Check Light issue....it should have been assessed at the time it happened. Since our vehicle was running perfectly when we took it in, we found the low end torque, off idle response and worst of all, the leaning out has resulted in limited power at high RPM. This fix may have been fine for 174HP Passant, but certainly not for our R-Line 2017 Bug. Our mileage has gone down from 26.8 and up to 29.6 to 23.8 and 24.2. So we are left without our poser range - shift points that have been changed and the off idle response limited and very dangerous at freeway speeds. Our belief is that we need a ONE OFF software repair to bring it back to the original performance standard. Either that or a replacement of both the ECM and TCM to bring it back to the expected performance we enjoyed for 20,000 miles. More
by PRKRLNGBO2
Verified Customer
February 01, 2019
Thanks Brad ! Love capo vw and am thankful for brad Johnson and Scott Churchill for helping me with my TDI. Always so helpful and goes the extra mile. Love capo vw and am thankful for brad Johnson and Scott Churchill for helping me with my TDI. Always so helpful and goes the extra mile. More
by HEATHERHARRIS439
February 01, 2019
Rad Brad! Awesome service from Brad and the guys in the shop.............Thank You! Car was serviced quickly and correctly. Washed and ready to go in less time Awesome service from Brad and the guys in the shop.............Thank You! Car was serviced quickly and correctly. Washed and ready to go in less time than quoted. More
by DDENDEL
Employees Worked With
February 01, 2019
They truly understand customer service! Fred was very attentive and thoughtful. Fred 's communication was excellent and timely. I was comfortably guided through the process and notified when Fred was very attentive and thoughtful. Fred 's communication was excellent and timely. I was comfortably guided through the process and notified when the service was complete. More
by viknjohn
Employees Worked With
February 01, 2019
Cool Service 😎 It’s never fun to have to get car repairs but Capistrano VW dealership has such great service advisors and their technicians even text me a video of t It’s never fun to have to get car repairs but Capistrano VW dealership has such great service advisors and their technicians even text me a video of the repairs needed. It’s actually a cool experience! Jeff always takes care of me and my car has been running strong for 7 years. I definitively recommend getting your car in for the coolest service around. 😎 More
by Amanda Zarate
Employees Worked With
Jeff Maris
February 01, 2019
it went really well Jeff was great - as always rental car was ready and the video was helpfuloverall it went really well and I will recommend VW in the near future Jeff was great - as always rental car was ready and the video was helpfuloverall it went really well and I will recommend VW in the near future More
by TROTTERD0
Employees Worked With
Jeff
September 06, 2017
Wonderful customer service I will only have my car serviced and repaired at Capistrano VW . Each and every time I pick my car up I am extremely pleased. Cory and Brad are extre I will only have my car serviced and repaired at Capistrano VW . Each and every time I pick my car up I am extremely pleased. Cory and Brad are extremely pleasant, knowledgeable and go above and beyond my expectations. I am so glad I have a place I trust to take care of my car, with a caring staff. More
by Mary Anne
June 19, 2017
Worst Customer Service and Quoted Prices Jeff Maris is a real A-hole. I don't understand how this guy gets a customer service based job. I've come to him 2 times to get quotes on car service Jeff Maris is a real A-hole. I don't understand how this guy gets a customer service based job. I've come to him 2 times to get quotes on car service and the dude quoted me unbelievably high numbers each time. I checked other local VW dealer service centers in the area and they were 30% less. His personality is terrible and I don't go into Capo VW anymore, period. More
by Michael333
Employees Worked With
Jeff Maris
June 16, 2017
***EXCELLENT*** WOULDN'T GO ANYWHERE ELSE!!! I brought in my Beetle for service and met Brad Johnson. He is now my go to Service Advisor. Always honest, knowledgable and helpful. He puts his c I brought in my Beetle for service and met Brad Johnson. He is now my go to Service Advisor. Always honest, knowledgable and helpful. He puts his customers first! I have had nothing but good experiences when I go to this dealership. More
by Stella2017
Employees Worked With
March 01, 2017
Never felt in more competant hands,very enjoyable expereince Our salesman, Rene Alberti is very knowledgeable about his products. Rene spent a lot of his time explaining all the features of our new Tiguan. Thank Our salesman, Rene Alberti is very knowledgeable about his products. Rene spent a lot of his time explaining all the features of our new Tiguan. Thank you Rene and Nick Colucci for a great car buying experience, Rollin & Susan Green we are now the proud owners of 2 Tiguans. More
by RMG's 2017 Tiguan
