Capistrano Volkswagen - Service Center

Excellent service dept My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answ My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answered my questions prior to taking my car. I like getting the video while they are servicing my car to explain what he is doing. I continue to return to Capistrano VW because of their good service dept.. I could go to a VW dealer closer to my home but I'd rather drive a little further for this great service. Thank you Capistrano VW. More

Thanks for accommodating! Just what I needed--another task on my plate! Instead, Capistrano Volkswagen took care of it! I was able to get a quick appointment ... bonus to get Just what I needed--another task on my plate! Instead, Capistrano Volkswagen took care of it! I was able to get a quick appointment ... bonus to get 60,000 maintenance done at the same time. Had a rental car. Car done in and out same day. And, they took care of recall! Whew! Thank you Capistrano Volkswagen. More

Good but could be better Brad took care of all my needs in a friendly manner. The only thing I was disappointed was I didn’t get a call or video when the techs were working on Brad took care of all my needs in a friendly manner. The only thing I was disappointed was I didn’t get a call or video when the techs were working on my car. I like that because I can see what they are doing. I think it was a busy day but I like updates especially when I’m spending a lot of money. Overall experience was good. More

50k service. My service advisors Jeff & Fred are always helpful & friendly. Always a pleasure to work with them. Very helpful when issues come up or I have questio My service advisors Jeff & Fred are always helpful & friendly. Always a pleasure to work with them. Very helpful when issues come up or I have questions. More

Service I was a walk-in for a routine service and was greeted immediately and on my way within minutes. The service was completed in the designated timeline. I was a walk-in for a routine service and was greeted immediately and on my way within minutes. The service was completed in the designated timeline. Everyone was very friendly and helpful in my visit. More

Everything as promised. Everything went as planned. From the first contact at service desk, Fred was courteous and helpful. Loaner car was nice, time to fix car was astound Everything went as planned. From the first contact at service desk, Fred was courteous and helpful. Loaner car was nice, time to fix car was astoundingly fast. The video is a definite plus. Good job everybody. More

First service on new leased vehicle I was so glad I purchased the maintenance plan. For a leased vehicle this should be included with the lease payment along with tire rotation... I was so glad I purchased the maintenance plan. For a leased vehicle this should be included with the lease payment along with tire rotation... More

Great dealership Everyone at this dealer is awesome. Had the best experience there. Would deffinitely recommend coming here. Everyone was extremely nice and explained Everyone at this dealer is awesome. Had the best experience there. Would deffinitely recommend coming here. Everyone was extremely nice and explained everything I needed to know about my car. More

Fantastic people that provide fantastic service. I drive a 2008 Volkswagen GTI. While it is an amazing car, maintenance on it can be pricey and difficult to do. I have been in for service multiple ti I drive a 2008 Volkswagen GTI. While it is an amazing car, maintenance on it can be pricey and difficult to do. I have been in for service multiple times and have never had a bad experience at this dealership. I have had the pleasure of working with all of the service advisers at Capo VW, and have had an excellent service experience every time. The most recent visit was to get an axle boot, and a headlight replaced. One of the VW master service technician's Scott C was the one to service my car and did an outstanding job. This dealerships service department goes above and beyond by sending you a video detailing the problem with your car, and how it can be fixed. This program is outstanding and should be industry standard. I would not take my car anywhere else, this dealerships service department is the best I have ever seen. More

Great Service Called the service dept & got Fred a service technician. It was a Saturday & raining hard all day but Fred was a kind voice on the phone & looked up t Called the service dept & got Fred a service technician. It was a Saturday & raining hard all day but Fred was a kind voice on the phone & looked up the service for my vehicle & told me what was needed & said, bring it on in. Got there about 11:30, checked the vehicle in & Fred got the vehicle back to me around 1:00. I like that the actual technician working on my vehicle sent me a txt message with a video of the service work being done on my vehicle. I've used Capistrano VW for service before & they do an excellent job.Everyone always has a smile & provides first class customer service. More