Capistrano Volkswagen - Service Center

Great service from the entire team! Quick and easy! This service department is always great. Arlen was very helpful and communicated great with me. Car runs great too! Thank and I wi Quick and easy! This service department is always great. Arlen was very helpful and communicated great with me. Car runs great too! Thank and I will be back. More

Always the best Never had a bad experience at this dealership. Brad and the others are always very thorough. Had to order a part and everything went as planned. Never had a bad experience at this dealership. Brad and the others are always very thorough. Had to order a part and everything went as planned. More

40K service on Golf Sportswagen Done with precision and got a loaner too. Charges were reasonable and all work was itemized in bill. Plan to bring my Alltrack for service soon. Th Done with precision and got a loaner too. Charges were reasonable and all work was itemized in bill. Plan to bring my Alltrack for service soon. Thanks Arlen. More

Great service These guys are great, I started coming here a few years ago with my 2014 Passat TDI and everything about the place has been fantastic. One of the best These guys are great, I started coming here a few years ago with my 2014 Passat TDI and everything about the place has been fantastic. One of the best features are the technicians sending video clips of their preliminary inspection of the car. The Service Advisors are the best, easy to work with and they do whatever they can to find the best possible solutions for their clients. Highly, highly recommend bringing your car here for service. More

VW Golf R 40K Service Everything was done very professionally, courteously, and in a timely manner. From making the appointment to picking up my car. I am very pleased with Everything was done very professionally, courteously, and in a timely manner. From making the appointment to picking up my car. I am very pleased with the information provided on the current status and condition of my car and appreciate that my service rep did not try to push me to perform other needed services that can wait till later. More

Fast turn around Arlen Mack addressed my problem and concerns. I received my VW back the same day. Will return again for service once needed. Thank again Arlen Arlen Mack addressed my problem and concerns. I received my VW back the same day. Will return again for service once needed. Thank again Arlen More

10,000 mile check up The check up went very well; waited at the dealership; process completed in a timely manner. Was informed of a problem and advised on how to deal The check up went very well; waited at the dealership; process completed in a timely manner. Was informed of a problem and advised on how to deal with it. Even got a much-needed car wash! More

transmission now smooth I had two things fixed - an oil leak, and a balky transmission. Both problems are now resolved, the car runs great, and the price was more than worth I had two things fixed - an oil leak, and a balky transmission. Both problems are now resolved, the car runs great, and the price was more than worth it More

Oil Change My appointment was at 8:30, they told me it would take about an hour and I was out by 9:30. Great front desk, friendly and efficient. Also a video wa My appointment was at 8:30, they told me it would take about an hour and I was out by 9:30. Great front desk, friendly and efficient. Also a video was sent to me to show what was done, a first for me. Thanks Volkswagen Capistrano! More

Excellent service dept My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answ My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answered my questions prior to taking my car. I like getting the video while they are servicing my car to explain what he is doing. I continue to return to Capistrano VW because of their good service dept.. I could go to a VW dealer closer to my home but I'd rather drive a little further for this great service. Thank you Capistrano VW. More