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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

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605 Reviews

605 Reviews of Capistrano Volkswagen - Service Center

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March 13, 2019

Thank you! Thank you, once again, for a great experience. I no longer work in SJC but will continue to bring my car here for great service. More

by LJWHITEHEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Maris was main contact
March 13, 2019

Professional and Friendly Arlen Mack and the staff at Capo VW have been very helpful and straightforward in managing every service call. I have been to a lot of dealerships in More

by skipzone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2019

Professional Everyone here was very polite and professional. They kept me informed of the repairs needed and the progress the video was very helpful thank you. More

by jesusjuneior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jensen
March 11, 2019

Easy and thorough service Call VW makes it so easy to do regular maintenance and handle any issues and recalls. Great follow-up. Car was done earlier than expected. Love the vi More

by JILLFOLLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2019

headlamp out My front headlamp was out. I thought I would go in for a 5-minute visit to have a new bulb installed. Instead I needed a new wiring kit, at a cost o More

by GAIL22BOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2019

Great service Capistrano Volkswagen has the best customer service. They really take care of you and make sure everything has been handled. I’ll never go anywhere el More

by TANYA N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2019

Great service Brad was knowledgeable, quick, and professional .He got me in and out most quickly. It was a good experience. My car got checked out and Brad calle More

by tdi1jet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2019

Service with care Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. More

by THEBEBOLLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Alderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Maris, also very good., Richard McAllister, Nory Navarro
Mar 06, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are truly happy to hear that you enjoyed your time with us. Thank you for your recommendation and welcome to the Capo VW family!

March 05, 2019

Great Service! Dealer provided Uber to take me home and bacK to pick up car when work completed,with a fresh car wash! Very satisfied! More

by C. Goddard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that you enjoyed your time with our service department. We appreciate you recommending us and welcome to the Capo VW team!

March 04, 2019

Awesome service at the best VW dealer Great people great service , awesome customer service and friendliest atmosphere 👍👍👍 don't want to even try other dealers, so I drive for an hour j More

by annies185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Capistrano Volkswagen responded

Thank you for the glowing review! We are so happy to hear that you enjoyed your time with Brad and the rest of our team. We appreciate you recommending us and welcome to the Capo VW team!

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