Capistrano Volkswagen - Service Center

Major service Jeff, my service advisor, is honest, efficient, and reliable. My service technician was thorough and helpful. I would recommend San Juan Capistrano fo Jeff, my service advisor, is honest, efficient, and reliable. My service technician was thorough and helpful. I would recommend San Juan Capistrano for all servicing needs as well as a dealership in which to buy a new car. The sales people, Buddy in particular, are easy to deal with. More

The best dealership experience ever Arlen at the service department displayed excellent customer service. He changed my remote battery without requesting (it was low and I had forgotten Arlen at the service department displayed excellent customer service. He changed my remote battery without requesting (it was low and I had forgotten to mention). He also had an unfortunate dent I recently had rubbed out and recommended a body shop. Arranging an Uber to and from my office was pleasantly seamless. More

Great & efficient! As always, my experience getting my car serviced at Capo VW was great and efficient. I particularly appreciate the notifications and videos that are s As always, my experience getting my car serviced at Capo VW was great and efficient. I particularly appreciate the notifications and videos that are sent throughout the process - so interesting to see and it helps to understand exactly what is being done to the car. More

Fred is AWESOME! I have serviced all three of my VW Jetta's at this dealership because I trust Fred's honesty, exeprience, and efficiancy. I always leave feeling like I have serviced all three of my VW Jetta's at this dealership because I trust Fred's honesty, exeprience, and efficiancy. I always leave feeling like my car is totally taken care of right and that kind of piece of mind is hard to find. More

Repeat customer many times over! Always a pleasure dealing with Capistrano VW. The service representatives are courteous, knowledgeable and professional. So glad that I live in the Always a pleasure dealing with Capistrano VW. The service representatives are courteous, knowledgeable and professional. So glad that I live in the South OC to use this location. More

Great service Great people and great service. I love Capo VW ! My car was fixed right the first time and the dealership was clean and the amenities were awesome. St Great people and great service. I love Capo VW ! My car was fixed right the first time and the dealership was clean and the amenities were awesome. Starbucks coffee a plus More

50k Service Great attention to detail, prompt and excellent service. I've brought my last 2 cars for service at Capistrano VW because they make it easy and conve Great attention to detail, prompt and excellent service. I've brought my last 2 cars for service at Capistrano VW because they make it easy and convenient. Fred always goes above and beyond the call of duty trying to meet my needs when leaving my car for service Thank you! More

Service of my CC Excellent customer service as always. Brad is not only easy to work with but very competent, professional, and hard working. This past service waa les Excellent customer service as always. Brad is not only easy to work with but very competent, professional, and hard working. This past service waa less expensive than anticipated which is always a plus as well! More

Everything went well until pickup Brought our ‘13 Touareg in for its 90k service. Techs found two major problems with it upon initial inspection. We thought the video sent with evidenc Brought our ‘13 Touareg in for its 90k service. Techs found two major problems with it upon initial inspection. We thought the video sent with evidence and explanation of the problems was awesome. We agreed to the work to be done as we plan on keeping this vehicle for quite a while longer. Work was estimated to be completed Monday, but it took an extra day. Not a big deal as we were kindly given a loaner Atlas to drive. This review would have been 5 stars until the simple process of picking the vehicle up. My wife went in to pick the car up in the afternoon on Tuesday and the advisor we had been dealing with was not there (Jeff). My wife waited for a different person to help with pickup.(Fred). He came off like he didn’t want to help my wife. He asked for payment (almost $2200) and my wife asked for him to go through the charges. He told her that he wasn’t the writer for the repair. My wife explained that our writer wasn’t there and that he was the only one that could help her. He reluctantly went through it. At the end of the day My wife felt that we were spending a significant amount of money on a repair and simply wanted a run through on the charges. She didn’t feel this was a ridiculous ask, and her request was met with serious resistance and attitude. We don’t need that type of response for a transaction of this size. We also found used napkins in the car and some odd white residue in the trunk that we had to clean up after we got home. I understand that people can have bad days, as we have had very positive interactions with Fred before, but this visit just wasn’t good. More

Another great experience I was able to get in relatively quickly on short notice and was quickly updated on the report of the car. As always, I appreciate the honesty and time I was able to get in relatively quickly on short notice and was quickly updated on the report of the car. As always, I appreciate the honesty and timeliness of the service department and the excellent customer service. Brad gets 5 stars again. More