Capistrano Volkswagen - Service Center

Always a great experience. I purchased my car here back in 2008 and I have returned for every service since. They are honest, and explain everything to me in easy to understand I purchased my car here back in 2008 and I have returned for every service since. They are honest, and explain everything to me in easy to understand (but not condescending) language. I always feel safe when I leave my car there and I know they will do their best to provide service they would want themselves. Arlen is relatable and always is looking for the best way to help me out with my services and costs. All the employees are wonderful and will continue to return and recommend to my friends and family. More

Old car, well cared for Many moons and many miles, but the service gang at Capo continue to take care of my old wheels as if it were their own. Little bugs are bound to happe Many moons and many miles, but the service gang at Capo continue to take care of my old wheels as if it were their own. Little bugs are bound to happen with a 10 year old car, but I took my previous VW to 15 years with the help of everyone at Capo! More

Courteous, efficient and friendly. I called ahead to schedule my Golf sportswagon in for a recall repair and was given several date options that worked with my schedule. On service da I called ahead to schedule my Golf sportswagon in for a recall repair and was given several date options that worked with my schedule. On service day I was treated with courtesy and efficiently. The work was completed timely and I even received a video of the technician performing the work on my vehicle. The car was washed and ready when I picked it up. More

Prompt and Friendly Service Jeff was great! He helped me right away and made sure I understood what was being done. I appreciate the video from Jonathan about my car, clear and t Jeff was great! He helped me right away and made sure I understood what was being done. I appreciate the video from Jonathan about my car, clear and thorough. Really pleasant experience. They even comped the paint sample I ordered! Thank you! More

Excellent customer service. Excellent service work. Experience was excellent. Customer service was friendly, knowledgeable and honest. Identified an issue I was unaware of, made a no-pressure service Experience was excellent. Customer service was friendly, knowledgeable and honest. Identified an issue I was unaware of, made a no-pressure service recommendation and walked me through my decision. Returned a clean and up-to-date care in a reasonable amount of time. More

Arlen Mack Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv d immediately to m satisfaction.; Arlen was great and the reason why I will bring car back for service. JM More

Oil change My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I was informed that my alignment was slightly off and that it was corrected that no charge which I appreciated. I was told that they would wash my vehicle as well. When I went to my car, I noticed that the car was wet... perhaps rinsed, but definitely not washed. I decided to go back in and mention that my car was not washed and they said they would do it again. When it was ready the second time, nothing had changed. I really wanted to go back in and point it out so your service staff could see what a "wash" looks like, but had to get to work. I would suggest that if you just rinse and wipe the vehicles and don't actually wash them, that you should make that very clear. I ended up cleaning my car when I got home from work. More

Great service . I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. . I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. More

Program new replacement key remote Brad Johnson service advisor & Scot Lanier Technician explain what procedures and timeframe to completed the job. Plus thanks to Glenn Haylings part s Brad Johnson service advisor & Scot Lanier Technician explain what procedures and timeframe to completed the job. Plus thanks to Glenn Haylings part services in ordering replacement key remote rob, excellent team work! More

VW Service dept. Great employees. Good work done always. Definitely not the cheapest place to get my car worked on but I can always trust things will be done properly Great employees. Good work done always. Definitely not the cheapest place to get my car worked on but I can always trust things will be done properly and efficiently. More