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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
605 Reviews
605 Reviews of Capistrano Volkswagen - Service Center
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May 01, 2019
Fred is awesome I took my car in for a recall and Fred was friendly and helpful. He got me in and out super quick. I also met Corey the manager who was great as well. I took my car in for a recall and Fred was friendly and helpful. He got me in and out super quick. I also met Corey the manager who was great as well. More
by MONICA.MARCELLETTI
Verified Customer
May 01, 2019
Service Brad and Nory always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car service. Brad has help Brad and Nory always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car service. Brad has helped me I will only take my car to Capo VW to get it serviced More
by JBGALASSO
April 29, 2019
excellent! Arlen always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car serviced at your center bec Arlen always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car serviced at your center because of him. More
by divineangel
Employees Worked With
April 25, 2019
Annual Maintenance Service Courteous, professional and accommodating service made for a pleasant appointment. My low mileage Tiguan needed special accommodations on scheduled a Courteous, professional and accommodating service made for a pleasant appointment. My low mileage Tiguan needed special accommodations on scheduled actions to be taken. All necessary work was completed satisfactorily. I left the dealership feeling safe and confident in my VW Tiguan’s continued excellent performance. More
by patc624
Employees Worked With
April 22, 2019
Quick and no upselling Routine oil change went as planned. I was not pressured to replace any parts too early or commit to any additional services. The staff was accommodati Routine oil change went as planned. I was not pressured to replace any parts too early or commit to any additional services. The staff was accommodating and I plan on servicing there again More
by JOEYMAGANINI
Employees Worked With
April 19, 2019
Couldn’t wish for better service. Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” trea Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” treatment. More
by LJDBIRD
April 18, 2019
Less Than Ideal Situation I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, un I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, until now. I generally never fill out surveys but thought this situation warranted such. I was recommended to replace my brakes and steering fluid. That same night I started hearing a static coming from back back right speaker which I found weird since there was no prior issue with my speakers until after I brought the car in. I left for a week long trip and was unable to contact anyone so I called the service dept as soon as I returned and spoke to Brad. I live a bit further away and making a trip back down is an inconvenience and his comment to me was "We all live further away and have to travel down here"....Long story short, he recommended that I bring the car in to get checked out. I brought the car down on Saturday and a few hours later I received the service video from the technician who said that my brakes and all of my fluids "look good" which I found confusing considering just 2 weeks prior I was told I need new brakes and new steering fluid. I brought this to Brad's attention since they are contradicting recommendations and he could say is "Hmm that's a tough one" Is this supposed to be helpful? How can you expect someone to trust anything being told when not only two weeks apart I am given contradicting information? Why would I continue to bring my car to a place with faulty information and rude customer service? More
by LRV
Employees Worked With
April 18, 2019
Delighted My car broke down on the Freeway a couple of miles from Capistrano. Never been there before and was pleasantly surprised by the level of personal ser My car broke down on the Freeway a couple of miles from Capistrano. Never been there before and was pleasantly surprised by the level of personal service provided by the service team. Repaired my car quickly keeping me apprised along the way. Fred is amazing. More
by TAYLOR.REID
Employees Worked With
April 18, 2019
Not happy with my pick up I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called m I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called me to tell me. I had to have my boss drive me over to pick up my car and was very upset. Not cool!!!!!! More
by bigathompson
Employees Worked With
April 17, 2019
Superb Service with an Awesome Advisor Fred Evans, at Capistrano VW, is the most efficient, knowledgeable and customer oriented service advisor I've ever dealt with. I trust his caring and Fred Evans, at Capistrano VW, is the most efficient, knowledgeable and customer oriented service advisor I've ever dealt with. I trust his caring and concern - making the customer come first! The work done at Capistrano VW is thorough and lasting. My Passat has 130,000 miles on it and has no major problem, in my opinion, because of that department. I am shopping for a new car (giving this to my daughter) and am truly considering VW because of the service and my positive experience with them, More
by TCROLAPP
Employees Worked With
