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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

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605 Reviews

605 Reviews of Capistrano Volkswagen - Service Center

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March 03, 2021

Great service! I took my car in for an oil change and they found a clanking sound and fixed something on my vehicle that was under warrantee. Brad was great to work with, friendly, informative and quick More

by Nrgc4teach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Capistrano Volkswagen responded

We are very happy to hear that Brad and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

March 03, 2021

Fred was so nice and so helpful. His mannerisms and Fred was so nice and so helpful. His mannerisms and professionalism made all the difference. Fred was amazing. he called me in a timely manner and g More

by CESSA10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We will share your comments with Fred and our service team and we hope to see you again! Kate

March 01, 2021

Arlen is always easy to work with and honest about what we need to do to keep our Jetta in good shape! Thank you so much! More

by ROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Capistrano Volkswagen responded

Thank you, Rose, for taking the time to share your thoughts on working with Arlen and our team. We're glad to hear we delivered such a great experience! Kate

March 01, 2021

Will never go anywhere else. These guys know what they’re doing and offer the best price among all the VW dealerships. Thank you all. More

by MINAREZK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Capistrano Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Volkswagen! Kate

February 26, 2021

As usual, the service at Capistrano Volkswagen is the best of the best. Brad, Fred, and Jeff were all terrific. We trust these folks with our cars and our family. I can't give a higher recommendation tha More

by evstanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Feb 26, 2021 -

Capistrano Volkswagen responded

Wow! Thank you so much for this great five-star review. We appreciate you taking the time to share your fabulous feedback with us. Thank you for choosing Capistrano Volkswagen and helping to share the word about us. We’re here for you anytime! Kate

February 25, 2021

Service has always been very good in addition to customer service and Fred. Pricing tends to be on the upper end with not enough specials that are more relevant to the normal service performed and required. More

by FRUSSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Capistrano Volkswagen responded

Thanks for sharing your thoughts about your experience with Fred here at Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

February 25, 2021

Arlen was very friendly. They ordered the part I needed. It arrived promptly scheduled me to come back and they resolved the issue I was having with my apple car play More

by J.WHITTEN.114
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Capistrano Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

February 24, 2021

This was my first service at Capistrano VW and it was a smooth process and such a nice, helpful and professional staff! I truly appreciated how fast my service was scheduled. Thank you 😊 More

by Jules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Capistrano Volkswagen responded

Thank you, Jules, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Kate

February 22, 2021

Mike Stieber was absolutely a pleasure to work with and we are so happy with our new 2020 Tiguan! We also had a great experience with Brad Johnson when having our son's Tiguan serviced recently. AJ Jamshid More

by Rick Tirabasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Capistrano Volkswagen responded

Rick, Thank you so much for your excellent service review! We are so glad that AJ, Brad, and our team had the opportunity to work with you and on your son's Tiguan, and we are thrilled that you found your service experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

February 20, 2021

They’re always professional, friendly and quick! They send you a text video recapping everything that was serviced on your car which I love and is so helpful. More

by gagnon.meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2021 -

Capistrano Volkswagen responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for taking the time to leave us this great, five-star review. We thank you for choosing Capistrano Volkswagen. Kate

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