Capistrano Volkswagen - Service Center

In and Out service center Drop my car for Service was easy and less wait time compared to last time. Fred was thorough and accommodative. Delivery of my belove Tiguan after ser Drop my car for Service was easy and less wait time compared to last time. Fred was thorough and accommodative. Delivery of my belove Tiguan after service was sooner than expected. More

Great time I decided to just hang out and wait for my car to have its 20,000 mile service and oil change. I planned my time so I could watch The Price is Right w I decided to just hang out and wait for my car to have its 20,000 mile service and oil change. I planned my time so I could watch The Price is Right while waiting. Made myself some coffee. And by the time the show was done, my car was ready! Arlene (??) was fabulous and friendly. I enjoyed the little TV area, and thought it had a nice amount of privacy. Couch wasn’t that comfortable but wasn’t terrible. And I enjoyed the creativity of the street sign table. More

Always Helpful I bought my first brand new car through this dealership and they had the best price I found for the particular vehicle I was looking to buy. I have I bought my first brand new car through this dealership and they had the best price I found for the particular vehicle I was looking to buy. I have had a few kinks to work out with this vehicle over the time that I have put 40,000 miles on it. There is a VW dealer and service center within 2 miles of our house but my husband and I prefer Capo VW and are willing to drive 31 miles for their superior service! They have found and fixed every problem and have always rented us a comparable vehicle. More

Excellent service Jeff the service advisor was 100% professional! Great communication skills. The service department sent a video showing my car is completion I was ver Jeff the service advisor was 100% professional! Great communication skills. The service department sent a video showing my car is completion I was very impressed with everything! More

Quick, efficient and courteous This was my first experience with the Service Department since I purchased my new 2018 Passat from the dealer last year for my daughter. It was no pr This was my first experience with the Service Department since I purchased my new 2018 Passat from the dealer last year for my daughter. It was no problem to schedule and they were courteous and prompt with the service. They kept me informed throughout the service and notified me promptly when they were completed. Great first experience. More

Courteous, respectful, and quick efficient service By the time I drove my car to the service department and the time it completed takes about an hour although it stated about 1.5 to 2 hours. It was wel By the time I drove my car to the service department and the time it completed takes about an hour although it stated about 1.5 to 2 hours. It was well informed and updated to my mobile phone with video view of my vehicle check and what needed to service by the technician until the end. Waiting area is clean and quiet. More

Easy and efficient Making my service appointment online was easy. Checking in was also easy and efficient. Brad was helpful. My car was finished ahead of schedule. Th Making my service appointment online was easy. Checking in was also easy and efficient. Brad was helpful. My car was finished ahead of schedule. The only hiccup was I was quoted for only part of my routine service when I called to confirm my appointment. The difference was about $250.00 More

Consistently amazing VW has been good to me. I always know my car will be taken care of and the service will be accurate and reasonably priced. It's the little things. Suc VW has been good to me. I always know my car will be taken care of and the service will be accurate and reasonably priced. It's the little things. Such as Fred Evans helping me by discussing deterring rodents from gnawing my wiring and the service tech, Matthew Stevens, must have noticed my driver seat adjuster popped off because there was a replacement part. Thank you, guys. You're the best. More

Great Service! Have been taking our VW Bug here since we bought it new in North Carolina and brought it out to CA on a Flatbead back in April of 2017. We have had e Have been taking our VW Bug here since we bought it new in North Carolina and brought it out to CA on a Flatbead back in April of 2017. We have had every service done since at Capo VW. More