Capistrano Volkswagen - Service Center

Best Service Setting up the appointment was easy and this is coming from someone that hates talking on the phone. I was informed of all the work that will be done Setting up the appointment was easy and this is coming from someone that hates talking on the phone. I was informed of all the work that will be done on my car and the cost was upfront. This gave me a chance to shop around, but Capistrano was the best deal for what I was looking for. I purchased my car here and had all service on my vehicle done here as well. Best customer service I have ever experienced, I always leave happy and feel safe when driving my car. Thank you so much for going the extra mile every time! More

Tire repair All good...a little long of a wait but fine. Car had plastic cover, carpet protector and a key box left in it but that’s ok. I cleaned it out just fin All good...a little long of a wait but fine. Car had plastic cover, carpet protector and a key box left in it but that’s ok. I cleaned it out just fine before leaving, More

30 k service it was fine done faster than they thought. sent me to and appointment in an uber and picked me up, quick and easy. No one wants to pay for regular it was fine done faster than they thought. sent me to and appointment in an uber and picked me up, quick and easy. No one wants to pay for regular maintenance, but the price seemed reasonable considering it is only every 10 k miles. More

Excellent service. Fred Evans is an efficient, attentive service manager. Intake was timely while he carefully considered my service/repair concerns. His telephone foll Fred Evans is an efficient, attentive service manager. Intake was timely while he carefully considered my service/repair concerns. His telephone follow was as promised and discussion of issues clear and understandable. The video from the technician was ok, but background noise rendered the audio nearly unintelligible. Nory is also terrific!! Remembered who I was and quickly got me on the road with a courtesy car. More

Amazing Fixed my radio free of charge which helped because I’m on a roadtrip. Didn’t have to worry about an expensive trip to a auto shop . Fixed my radio free of charge which helped because I’m on a roadtrip. Didn’t have to worry about an expensive trip to a auto shop . More

Great customer service and quick turnaround! I'm new to the area so this was my first experience with Capistrano Volkswagen. Overall, my experience was very positive. Customer service was great I'm new to the area so this was my first experience with Capistrano Volkswagen. Overall, my experience was very positive. Customer service was great and my car was done before the estimated time. I would recommend Capistrano Volkswagen to a family member or friend! More

VW TDI 120K service Very friendly and honest I enjoy working with Arlen, and always choose him as my service representative. I will keeping coming back for my regular se Very friendly and honest I enjoy working with Arlen, and always choose him as my service representative. I will keeping coming back for my regular service. More

Great job Arlen was very helpful, I appreciated the video footage of them showing me what was going on with the car, and I had a great all-around experience Arlen was very helpful, I appreciated the video footage of them showing me what was going on with the car, and I had a great all-around experience More

30,000 mile tune up and tires I was able to get my car in for full servicing on short notice (within an hour) had all the work done including a car wash and within the estimate. A I was able to get my car in for full servicing on short notice (within an hour) had all the work done including a car wash and within the estimate. A nice feature was the video report sent during the day, so that the mechanic can go over important details. Was much appreciated! Chris More

Very efficient and helpful! Arlen was very helpful in getting me in and out quickly first thing in the morning. He answered all of my questions and explained things clearly. Arlen was very helpful in getting me in and out quickly first thing in the morning. He answered all of my questions and explained things clearly. More