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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
609 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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609 Reviews of Capistrano Volkswagen - Service Center
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July 18, 2019
Everyone was helpful and timely. My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. Al My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. All good. Babs, my daughter was impressed with how friendly everyone was. More
by sandrz1615
Verified Customer
July 17, 2019
Perfect Service Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival an Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival and rental car process, in and out. Service was completed very quickly, very smooth check out process. Great job Brad and the team at Capo! More
by MCCABEJH65
July 17, 2019
Very professional work! My old Tiguan became great. Good vibes and peace place.I love here:) I can't English very well but very helpful! Thank you for everything. My old Tiguan became great. Good vibes and peace place.I love here:) I can't English very well but very helpful! Thank you for everything. More
by tommygirl
Employees Worked With
Arlen Mack
July 17, 2019
Excellent service, as always It is easy to schedule appointments at CapoVW to fit my needs. The service was completed promptly. I appreciate the digital video that was sent to hig It is easy to schedule appointments at CapoVW to fit my needs. The service was completed promptly. I appreciate the digital video that was sent to highlight the work the technician completed. I’ve come to this dealership and service department since 1991 and find the employees to be friendly and conscientious. More
by Librigirrl
Employees Worked With
Arlen Mack
July 17, 2019
Repair of noisy driver side window I came in to get my window fixed on my newly purchased Jetta. I worked with my long time service representative, Fred Evans. He diagnosed the problem, I came in to get my window fixed on my newly purchased Jetta. I worked with my long time service representative, Fred Evans. He diagnosed the problem, which involved ordering a part that was not in stock, had the window repaired and had the car washed. Excellent experience as usual . More
by DWBRANT
Employees Worked With
Fred Evans
July 17, 2019
A good place to do business with Everyone is always friendly ,helpful and knowledgeable. The are very professional and try to do their best to accommodate you I would recommend thi Everyone is always friendly ,helpful and knowledgeable. The are very professional and try to do their best to accommodate you I would recommend this service dept More
by mary97411
Employees Worked With
Fred Evans
July 16, 2019
Quick, efficient service Jeff and Fred are professional, courteous service reps. In for yearly maintenance as have had no trouble with the car in the four years of ownership. Jeff and Fred are professional, courteous service reps. In for yearly maintenance as have had no trouble with the car in the four years of ownership. More
by CADYOLIVE
Employees Worked With
Jeff, Fred Evans
July 15, 2019
Pleasant and easy I love having my car serviced at Capo VW. I find everyone there trustworthy and helpful. Everyone that passed by asked if I needed anything, very frie I love having my car serviced at Capo VW. I find everyone there trustworthy and helpful. Everyone that passed by asked if I needed anything, very friendly!!! More
by JAIMOI55
Employees Worked With
Arlen Mack, Fred Evans
July 15, 2019
Review based ONLY on terrible car detail service I just got a nice pre owned vw and even though my car was fairly clean and well maintained I still wanted a car detail to get all the little details d I just got a nice pre owned vw and even though my car was fairly clean and well maintained I still wanted a car detail to get all the little details done. I came here and dropped off my car in the morning at 10 and was told my car wouldn’t be ready until 4. I didn’t mind the long wait since I assumed they’ll do a phenomenal job. When I arrived to pick up my car I knew right away that this was not done right just by the visible dirt on the exterior windshield. BUT the real shock came (I literally mean shock as I’ve had a better and cleaner job done for $20 at a hand car wash) when I opened door and went inside. LITERALLY nothing was done other than I think someone wiped most of the dashboard down. ALL the same blemishes that were there previously were still present! Lint in all the corners and along edges of compartments on dash. Splatters of dirt on the plastics overhead and on side. Hair on the seats. I mean they didn’t even bother to give it a quick wipe down LET ALONE a detail. I took pictures as well. I was unbelievably disappointed and told Jeff this and he did finally offer a complimentary future detail. However what bothered me was all the excuses leading up to that point. Look, you dropped the ball (in a big way) you should have just owned your mistake instead of feeding me pathetic excuses (this isn’t my first detail, I know the level of quality that goes into one.) I felt I had to argue my case for them to finally admit they did a lousy job. I was not happy with the resolution but reluctantly accepted and left vowing to NEVER do business with them again. So I left and drove away, minutes later I pulled into a spot down the street where there was a lot of light and once I really saw the extent of their poor work I just got LIVID. I just felt scammed and taken advantage of and knew i still had to get my car detailed because it didn’t even have a basic cleaning done LET ALONE a detail cleaning. So I called Jeff and let him know this is just unacceptable and I just can’t pay for this ($150 although I got a $20 discount) to which thankfully he agreed to refund my money. I then asked if I can return anyhow just so i can point out the details of the terrible job done so he’s aware of the workmanship being performed. He agreed. I got my refund and was also able to point out most of what was left behind. I honestly think they were busy and didn’t take my car in until the last minute and because they saw it was already fairly clean they just did a quick wipe down of half of it and didn’t even notice or bother with the splatters, lint and all the other DETAILS that needed addressed because upon entering the car you don’t really notice it right away. I wasted my entire day waiting for my car to be done only to have to plea my case to get a refund and walked away with a day wasted and my car STILL needing a detail. Needless to say I will not be back nor can I in good conscience ever recommend this dealer. More
by CARMENCOSTESCU79
Employees Worked With
Jeff
July 12, 2019
Excellent service- thorough Once again, service was timed perfect and Jeff kept me informed of timing to the tee. I was provided with a loaner car while service was taking place Once again, service was timed perfect and Jeff kept me informed of timing to the tee. I was provided with a loaner car while service was taking place and this made my typical Thursday completely "typical"- just what any busy mom needs. More
by MRSHEMPHILL
