Capistrano Volkswagen - Service Center

Great Service Fred Evans is great with customer service! He was very knowledgable and helped me with my service appointment. He made it simple and easy. Would like Fred Evans is great with customer service! He was very knowledgable and helped me with my service appointment. He made it simple and easy. Would like to work with Fred in the future More

Happy Camper Your service tech was able to adjust my non-working hood latch, thus saving me the expense of replacing it as I had anticipated would be the case. Al Your service tech was able to adjust my non-working hood latch, thus saving me the expense of replacing it as I had anticipated would be the case. Also, the oil change and overall vehicle inspection gives me the confidence to embark on another drive in Baja California. I credit Capistrano Volkswagen with allowing me to reach 310,000 miles on my 16 year old Jetta and am always happy with your service. More

service reception and reps Brad is awesome but other guys sitting at service need to smile, welcome clients, be courteous and more friendly. I suggest a seminar based on basic Brad is awesome but other guys sitting at service need to smile, welcome clients, be courteous and more friendly. I suggest a seminar based on basic principles of Dale Carnegie classic book How to Win Friends and Influence People. When I enter the service area where service writers sit smiles and happy faces would make a huge improvement on the impression your customers get of the dealership. Nick Calucci is an example like Brad of courtesy etiquette charisma of top notch customer service. More

That was easy! Capistrano Volkswagen has the best service department we have ever seen. For that very reason, we have purchased our last three Jettas there. Arlen Capistrano Volkswagen has the best service department we have ever seen. For that very reason, we have purchased our last three Jettas there. Arlen Mack was friendly, extremely helpful, and very accommodating to my schedule, and the service took less than one-half the time I had expected. Stepping back into my freshly washed car reminded me why I will always return here for service. More

Emergency need My battery failed and when I called for an appointment on short notice they squeezed me in despite the fact that they were slammed with Summer crowds. My battery failed and when I called for an appointment on short notice they squeezed me in despite the fact that they were slammed with Summer crowds. More

Smooth and efficient I arrived early for my appointment but was processed quickly. Needed repair of the door to my gas tank and cap and to check the engine and fluids. I I arrived early for my appointment but was processed quickly. Needed repair of the door to my gas tank and cap and to check the engine and fluids. I got a call later to tell me what issues were found and what would be covered by my warranty. When I arrived to pick it up, everything was explained to me and the car was brought out in minutes, all clean. Thank you. More

Well Taken Care of First time coming to VW Service and had a good experience. They're knowledgeable, friendly and efficient all around. I'll be back very soon! First time coming to VW Service and had a good experience. They're knowledgeable, friendly and efficient all around. I'll be back very soon! More

Excellent service friendly staff would recommend to all my friends. Been a long term customer and will always be coming there for all my VWBeetle needs. service friendly staff would recommend to all my friends. Been a long term customer and will always be coming there for all my VWBeetle needs. More

Service is really great and much appreciated Fred is always so great to work with. He communicates really well and really takes the time to explain everything. He makes the experience very enjoya Fred is always so great to work with. He communicates really well and really takes the time to explain everything. He makes the experience very enjoyable. More

Trustworthy service My customer service rep Jeff was very thorough during check in to make sure any issues I had with the car was brought to his attention. They kindly pr My customer service rep Jeff was very thorough during check in to make sure any issues I had with the car was brought to his attention. They kindly provided Uber transport and completed the service with a quick turnaround. They recommended I do alignment and obtained my consent before the work. I will always bring my car back here for service. More