Capistrano Volkswagen - Service Center

Top notch! I have leased my VW from this location and have received service there throughout my contract. I'm very pleased with the attention to detail in custom I have leased my VW from this location and have received service there throughout my contract. I'm very pleased with the attention to detail in customer service, timeliness, offer to rent a vehicle during my visits, and of course any updates. Their video assessment is a helpful tool I hadn't experienced any where else. The dealership owner, Miles, is a professional who is down-to-earth and we appreciate that as well! Capo VW all the way! More

Courtesy Again excellent service from Capo VW. I have been a customer for decades, buying and servicing several cars and passing along to family. We are happy Again excellent service from Capo VW. I have been a customer for decades, buying and servicing several cars and passing along to family. We are happy. More

Professional, courteous and honest While I had an appointment, I did have to wait a little longer than expected for an oil change. Nonetheless, it was worth the wait. Fred and the team While I had an appointment, I did have to wait a little longer than expected for an oil change. Nonetheless, it was worth the wait. Fred and the team were very friendly and professional. They were pushy and made suggestions where necessary. Definitely will be bringing my vehicle back. More

Neededto replace a damaged tire As usual, Brad Johnson, my Service Advisor, was extremely professional and friendly. A pleasure to deal with him. Service was performed to my full sat As usual, Brad Johnson, my Service Advisor, was extremely professional and friendly. A pleasure to deal with him. Service was performed to my full satisfaction. A nice touch is the video of the work performed on my Passat and a recommendation to replace the battery in the near future. More

Excellent service by nice people I brought the car in after engine light came on. The problem was diagnosed and fixed the next morning. I picked up my fixed and washed car that day. I brought the car in after engine light came on. The problem was diagnosed and fixed the next morning. I picked up my fixed and washed car that day. More

Thank you , Fred. He's the best. I appreciate the VW service team and the mechanics. Everyone is friendly. They call me an Uber or Lyft . , Fred. He's the best. I appreciate the VW service team and the mechanics. Everyone is friendly. They call me an Uber or Lyft . More

Another great visit! The guys at SJC VW service are a great team! I’ve worked with them all on different occasions and they always do their best to make things go smoothly The guys at SJC VW service are a great team! I’ve worked with them all on different occasions and they always do their best to make things go smoothly. More

super in every way! beyond expectations Explained service completely and understandable. service completed in a timely manner and completed when promised. Car was washed beyond expectations Explained service completely and understandable. service completed in a timely manner and completed when promised. Car was washed and vacuumed. Brad Johnson could not have been better! More

No worries serviceWell Well thanks to Fred Evans and the rest of Capo. VW my service again a "no worries service" My 80000 miles service was easy with the rental car. The vi Well thanks to Fred Evans and the rest of Capo. VW my service again a "no worries service" My 80000 miles service was easy with the rental car. The video of the service was, as always, pretty cool. my Passat was nice and clean when I picked it up. Also I'd like to give a special thank you to Nory, because after I left the dealership from getting my car and dropping off the rental I forgot to take garage door opener. A few minutes after I left Nory called to ask if I left my door opener so I turned around to go back and got it. I'm sure glad I didn't get home (Riverside) to find out I left it at the dealer. More

Just Another Flawless Visit I had to bring in my Jetta for a routine service and when I arrived I was warmly greeted by Mr. Johnson who guided me through what the service would I had to bring in my Jetta for a routine service and when I arrived I was warmly greeted by Mr. Johnson who guided me through what the service would entail, how long it would take, and gave me reminders about future check ups my car may need. Everyone there was extremely kind, patient with me, and wanting to provide a good service even if I was there for just an hour and a half. I was even told that I could request them to call me a Lyft (that they would pay for) to take me somewhere and back while my car was being serviced if I didn’t want to wait in the lobby, which was stocked with low-cost treats and beverages. Even if this dealership was miles and miles away from where I live, I would still take the drive because of how amazingly I’ve been treated! More