Capistrano Volkswagen - Service Center

Arlen was awesome Arlen helped me fix something that had been broken on my jetta since 2011! Two other individuals at other dealerships had attempted to help me but wer Arlen helped me fix something that had been broken on my jetta since 2011! Two other individuals at other dealerships had attempted to help me but were not successful. Extremely happy with my experience. More

very good Always quality work, easy to get the car worked on. Very professional local dealer in San Juan . Jeff Maris is easy and honest to work with . Always quality work, easy to get the car worked on. Very professional local dealer in San Juan . Jeff Maris is easy and honest to work with . More

#1 Service Center in Orange County Total Staff is wonderful to deal with. Pleasant, Professional and enjoyable to talk with. My service experience is again fast and just a wonderful exp Total Staff is wonderful to deal with. Pleasant, Professional and enjoyable to talk with. My service experience is again fast and just a wonderful experience. The service tech, Scott Churchfield, has always done an extremely great job. More

Brad greeted me at my car before I could even get out😳 I am always please with exceptional service I receive at Volkswagon! The customer service is very friendly and makes you feel comfortable and trusting I am always please with exceptional service I receive at Volkswagon! The customer service is very friendly and makes you feel comfortable and trusting of the company overall. I’m always please with the quality of service and the knowledge they provide me. More

Service Very friendly and easy experience. Brad was upfront with the process told me exactly what was going to happen and called me when complete. Very nice Very friendly and easy experience. Brad was upfront with the process told me exactly what was going to happen and called me when complete. Very nice More

Service Department The service department is very well organised . The service team is highly competent and personable. The team goes the extra step to get everything d The service department is very well organised . The service team is highly competent and personable. The team goes the extra step to get everything done as quickly as possible with the least amount of stress for the customer. I have only had the most positive experiences here. Great coffee as well! More

20,000 Mile Service Unfortunately, my 20,000 miles service did not include everything I paid for. I have a scratched rear driver side rim and it was in the same position Unfortunately, my 20,000 miles service did not include everything I paid for. I have a scratched rear driver side rim and it was in the same position after service was completed. Capistrano VW forgot to rotate my tires. Now, I have to bring my car back and wait while they perform the service that was already supposed to be done. More

Was good, minus on thing. Upon receiving my car back. There was a small dent made by service personnel. Arlen was very nice, helpful, understanding and quick to come up with th Upon receiving my car back. There was a small dent made by service personnel. Arlen was very nice, helpful, understanding and quick to come up with the solution. More

Very Efficient Brad was not only very helpful, but bent over backwards to get my 2001 Passat's work done in a timely manner. Capistrano VW is the only place this car Brad was not only very helpful, but bent over backwards to get my 2001 Passat's work done in a timely manner. Capistrano VW is the only place this car has had any work done, including oil changes. Jim Parker Happy customer for 18 years More

excellent service ...beyond excellent! great service writer named Jeff...very good man ...always there to help and comes through like a knight in armor! He is the best ever...thank you ! great service writer named Jeff...very good man ...always there to help and comes through like a knight in armor! He is the best ever...thank you ! More