Capistrano Volkswagen - Service Center

The dealership staff are very friendly. It’s a pleasure to work with them. Thank you. It’s a pleasure to work with them. Thank you. More

Always a pleasant experience at Capo VW. The staff is nice, straightforward and easy to communicate with. The staff is nice, straightforward and easy to communicate with. More

Very nice and polite and went out of their way to make sure I was happy with everything sure I was happy with everything More

It was very easy to schedule things online, they provided great service and are trustworthy folks. great service and are trustworthy folks. More

Great service from a friendly and professional crew. They fixed the problem on the second try due o a very obscure hardware malfunction. They fixed the problem on the second try due o a very obscure hardware malfunction. More

I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service per The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service person there, and Brad was alone when I returned to get the car. The dealership seems very understaffed. Had to wait 20 minutes for my car even though it was sitting in the lot 20 feet away. I have been happy there in the past (have purchased 3 cars there) but seems to be going downhill. Brad has been there a long time and is friendly and helpful. More

3 weeks to get a transmission replaced on a brand new VW Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communicat Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communication, constant delays, lack of urgency in resolving problems. More

Very helpful and friendly dealership. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family. More

The guys from the service department were great the young lady with long dark hair at the rental desk was horribly rude, I already did a review weeks ago but nobody got back to me, they left 2 scratches on t lady with long dark hair at the rental desk was horribly rude, I already did a review weeks ago but nobody got back to me, they left 2 scratches on the car no one called me back More

Zander was very helpful in outlining all the costs and details of our tire replacement and balancing. It was a great experience overall. details of our tire replacement and balancing. It was a great experience overall. More