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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.3
649 Reviews

649 Reviews of Capistrano Volkswagen - Service Center

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June 22, 2025

Zander was very helpful in outlining all the costs and details of our tire replacement and balancing. It was a great experience overall. More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Jun 23, 2025 -

Capistrano Volkswagen responded

We appreciate your review!

June 22, 2025

Great service and millions of thanks to Zander for his help and thorough response. Second time here! More

by MYACOOB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zander
Jun 23, 2025 -

Capistrano Volkswagen responded

Thank you for your review! We will pass your thanks on to Zander,

June 22, 2025

Dishonest service—they will overcharge you into the thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and More

by VW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Capistrano Volkswagen responded

Thank you for taking the time to tell us about your experience. We sincerely apologize we did not meet your expectations and have looped our management team in on your review. We were not able to locate your appointment based on the information provided. If you would be so kind as to email us your first and last name, and any additional details you would like to provide, to customerservice@capovwmazda.com, we would appreciate it. Thank you, Capistrano Volkswagen

June 20, 2025

Very pleased with everything Easy to get appointments very friendly and helpful. I will continue using for my next setvice More

by SRESHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review!

June 18, 2025

Best dealership ever! Everyone is so nice and professional. Many employees have been there for a really long time, which tells you what a great company it is to work for a More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Capistrano Volkswagen responded

Thank you for your review!

June 13, 2025

I get great service and everyone is very helpful. My only complaint is the lack of loaner cars, anytime I’ve inquired about one the answer is “first come, first served” but in my 2 years of owning my More

by jmmj99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Jun 20, 2025 -

Capistrano Volkswagen responded

Thank you for providing that feedback. You'll be happy to know that we are working on a process that will enable our customers to better be able to utilize our loaner fleet. We appreciate your loyalty in the meantime and will work to deliver this experience at your next service.

June 13, 2025

Zander is a great service representative ! !! Very helpful and pleasant to work with. The dealership overall from the time I bought my iD4 has been outstanding !! xxxxxxto all!! More

by Timhayes247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Jun 20, 2025 -

Capistrano Volkswagen responded

Thank you for your review! We will pass your compliments on to Zander.

June 09, 2025

Zander was really good to work with Great customer service Pleasant atmosphere if you need to wait More

by KIEFERGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Jun 12, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review and will pass your compliments on to Zander!

June 02, 2025

Excellent customer care and excellent service for my car! ! I love the videos they provide to show me what needs attention. More

by MCH8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Capistrano Volkswagen responded

Thank you so much for your review!

May 29, 2025

Zander and George are very professional and take care of my car I’m hoping that from now on my car will read my keys and won’t have any problem More

by FAYPAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander and George
May 29, 2025 -

Capistrano Volkswagen responded

Thank you for leaving a review! We will pass along your compliments to Zander and George!