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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.3
649 Reviews

649 Reviews of Capistrano Volkswagen - Service Center

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July 10, 2025

I’ve been with them for quite a while this deal dealership they always make sure my car is in good condition. Appreciate that. More

by vernavayolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Johnson
Jul 10, 2025 -

Capistrano Volkswagen responded

Thank you for your review!

July 05, 2025

The dealership staff are very friendly. It’s a pleasure to work with them. Thank you. More

by SWEETPEA41169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory
Jul 10, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review!

July 04, 2025

Always a pleasant experience at Capo VW. The staff is nice, straightforward and easy to communicate with. More

by Vanessa P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander Esterley
Jul 10, 2025 -

Capistrano Volkswagen responded

Thank you for your lovely review!

July 02, 2025

Very nice and polite and went out of their way to make sure I was happy with everything More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James service department
Jul 03, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review!

July 02, 2025

It was very easy to schedule things online, they provided great service and are trustworthy folks. More

by KathyCabrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Capistrano Volkswagen responded

Thank you for leaving a review!

July 02, 2025

Great service from a friendly and professional crew. They fixed the problem on the second try due o a very obscure hardware malfunction. More

by drsdurana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Capistrano Volkswagen responded

Thank you so much for the lovely review!

June 25, 2025

I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service per More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Capistrano Volkswagen responded

Hi Brian, Thank you for providing us with this insight into your service experience. We would like to apologize for not delivering on the normal level of customer service you expect, and also let you know that we appreciate you bringing this to our attention. Management has been made aware of your feedback and we are making changes to ensure a consistent experience for all of our guests. If you need anything further, or have any further details to provide, please email us at customerservice@capovwmazda.com.

June 24, 2025

3 weeks to get a transmission replaced on a brand new VW Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communicat More

by SDALY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg
Jun 25, 2025 -

Capistrano Volkswagen responded

We apologize for the experience you had in our service department and would like to do everything we can to make it right. Our service manager, Cory, has reached out to you and left a message to discuss next steps. You can also reach out to us at customerservice@capovwmazda.com.

June 23, 2025

Very helpful and friendly dealership. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family. More

by jimpdowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Capistrano Volkswagen responded

Thank you so much for the wonderful review!

June 23, 2025

The guys from the service department were great the young lady with long dark hair at the rental desk was horribly rude, I already did a review weeks ago but nobody got back to me, they left 2 scratches on t More

by mariano.jimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Capistrano Volkswagen responded

Thank you for your review. We apologize no one has reached out in regards to the scratches on your vehicle. We will ensure your review is addressed by our management team.

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