Capistrano Volkswagen - Service Center

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Car returned with back door open. Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen s Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen so soon after a tire rotation. Very frustrating. More

Fantastic customer service. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. More

The service team is great. Zander is always thorough and helpful with any questions I have. Zander is always thorough and helpful with any questions I have. More

Entire service was covered under warranty and I received a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t receive a call at all, I finally called at 3pm inquiring about my vehicle. I received a loaner (great!) on Friday but was told I’d be updated on Monday. No updates. Not a single one. Finally I was called at 8am on Thursday informing me my vehicle was ready. I went to pick it up, no one updated me on specifically what was done. But I was told if another issue I had persisted to come back in which was helpful info. The woman checking in my loaner was less than polite (she didn’t offer a simple ‘hello’, she closed the door on my face, she didn’t update me on whatever it was she was doing, nothing, ice cold). And to top it all my car was supposed to get a complimentary service wash— but NOPE! Literally y’all really dropped the ball on everything but the actual service. Do better! More

I had a great experience with the service department. They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getti They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getting in there again. Thank you More

Very pleasant and helpful. I enjoy the video to see what was being done. Thanks I enjoy the video to see what was being done. Thanks More

None of my concerns were fixed “need fault code” I offered pictures and video of my reported issues. Wireless charger should not heat up so much it burns to the touch, that’s a safety issue, can’t fix offered pictures and video of my reported issues. Wireless charger should not heat up so much it burns to the touch, that’s a safety issue, can’t fix “No fault code” More

I brought in a vehicle for a recall and was on a very tight timeline for my clients needs... Greg grabbed my paperwork and went and got a confirmation from the mechanics that they could get the vehicle o tight timeline for my clients needs... Greg grabbed my paperwork and went and got a confirmation from the mechanics that they could get the vehicle out in time, which they did! My client ended up being very happy and I was able to go on about my day and do two or three more deliveries. All due to the quick service at Capistrano Volkswagen. I highly recommend these guys. More

I’ve been with them for quite a while this deal dealership they always make sure my car is in good condition. Appreciate that. dealership they always make sure my car is in good condition. Appreciate that. More