Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
649 Reviews of Capistrano Volkswagen - Service Center
I’ve been with them for quite a while this deal dealership they always make sure my car is in good condition. Appreciate that. dealership they always make sure my car is in good condition. Appreciate that. More
It was very easy to schedule things online, they provided great service and are trustworthy folks. great service and are trustworthy folks. More
Great service from a friendly and professional crew. They fixed the problem on the second try due o a very obscure hardware malfunction. They fixed the problem on the second try due o a very obscure hardware malfunction. More
I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service per The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service person there, and Brad was alone when I returned to get the car. The dealership seems very understaffed. Had to wait 20 minutes for my car even though it was sitting in the lot 20 feet away. I have been happy there in the past (have purchased 3 cars there) but seems to be going downhill. Brad has been there a long time and is friendly and helpful. More
3 weeks to get a transmission replaced on a brand new VW Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communicat Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communication, constant delays, lack of urgency in resolving problems. More
Very helpful and friendly dealership. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family. More
The guys from the service department were great the young lady with long dark hair at the rental desk was horribly rude, I already did a review weeks ago but nobody got back to me, they left 2 scratches on t lady with long dark hair at the rental desk was horribly rude, I already did a review weeks ago but nobody got back to me, they left 2 scratches on the car no one called me back More