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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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May 18, 2020

Capistrano Mazda is a “Top notch dealer”. Very impressed with their people an there dealership. Why go anywhere else... Great price, great service, great people!!! More

by partyof60
Recommend Dealer
Yes
Employees Worked With
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Lauren Garza
May 18, 2020 -

Capistrano Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

May 17, 2020

Squealing brakes Dissatisfied that the dealership would not take care of the problem with my breaks. Car only has 20,000 miles and the breaks make the loudest squeal. More

by Tomasito
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cyrena Morena
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Capistrano Mazda responded

Hello, We tried reaching out personally and just want to apologize once more for not providing you a top notch experience. We hope to discuss with you and be given another opportunity as we value you as a customer. Sincerely, Kate

May 15, 2020

Entire team is fantastic. Service is always complete and they have a life long customer fir sure. Lou, Cyrena and Hector have been a joy to work with. More

by KSHOEMAKER219
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2020 -

Capistrano Mazda responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

May 14, 2020

Great servive Would like to Thank Cyrena in service for her excellent customer service. She made everything fast and smooth for my service! I will continue to use y More

by linrauchle
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2020 -

Capistrano Mazda responded

Hi, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

May 14, 2020

Cyrena is always welcoming and super friendly and always goes above and beyond to help. she is one of the nicest service agents at the dealership More

by gaving47
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2020 -

Capistrano Mazda responded

Hi, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

May 14, 2020

She did a great job. Thank you for all of your wonderful work. The wait was great. Area clean and beautiful. I will be back. More

by pinksorbett
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2020 -

Capistrano Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

April 29, 2020

Like Family I was very pleased with the service you delivered. First, I thought the video your mechanic made on the car issues was a great use of technology and More

by Smiling Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Capistrano Mazda responded

We are very happy to have provided you with such a positive experience! Thank you for your business and look forward to your next visit. Kate

April 24, 2020

Great experience Cyerena was very good in keeping me informed about the quote that required a tech to accurately assess damage first. She was very good in informing me More

by echang1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cyrena and the rest of our team, and we look forward to working with you again! Kate

April 16, 2020

Fast, friendly, efficient Capistrano Mazda Service took good care of me on a recall and service matter. They had their act together on scheduling, intake and communication. And More

by TRENT14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2020 -

Capistrano Mazda responded

Thank you for your feedback, we appreciate your business and our team looks forward to serving you again soon! Kate

April 14, 2020

Had my car maintained and service was still excellent. This is my 2nd car from this dealership and they never failed me giving the best service they can. People are very awesome. Keep up! More

by aaron.icabales
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

Capistrano Mazda responded

Hi Aaron, Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

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